Customer Service / Administrative Professional

DIANNE BLANN

*** ***** ‘s Corner Road Grasonville MD. 21638 240-***-****

**************@*****.***

Professional Summary

Motivated and dependable professional with a strong work ethic and extensive experience in customer service, administrative support, and financial transactions. Known for exceptional interpersonal skills, attention to detail, and the ability to manage multiple responsibilities efficiently. Adept at fostering positive relationships with customers, coworkers, and management to achieve organizational goals. Committed to excellence, accuracy, and integrity in all professional endeavors. Currently seeking a full-time opportunity to contribute to a dynamic and customer-focused organization.

Core Skills & Competencies

• Goal-Oriented and Results-Driven

• Highly Organized and Detail-Oriented

• Dependable and Trustworthy

• Strong Interpersonal and Communication Skills

• Efficient and Self-Motivated

• Customer Service Excellence

• Cash Handling and Financial Accuracy

• Clerical and Administrative Proficiency

Professional Experience

BANK TELLER

Queenstown Bank Queenstown, MD

August 2021 – December 4, 2025

• Accurately process customer transactions including deposits, withdrawals, transfers, and loan payments.

• Provide outstanding customer service by addressing inquiries, resolving account discrepancies, and promoting bank products and services.

• Maintain and balance daily cash drawers with precision and accountability.

• Assist customers with account management, online banking, and other financial needs.

• Ensure compliance with bank policies, security procedures, and regulatory standards.

• Collaborate with colleagues and management to enhance efficiency and improve customer satisfaction. SHIPPING DEPARTMENT ASSOCIATE

Moore Wallace (R.R. Donnelley) Thurmont, MD

2001 – 2021

• Performed manual and clerical duties related to the preparation and shipment of customer samples, components, and finished products.

• Coordinated shipments via FedEx, UPS, USPS, and other carriers to ensure timely delivery.

• Operated scales, metering machines, and small hand tools; utilized hand trucks to transport materials.

• Maintained organized records, shipping documentation, and inventory control.

• Supported production and logistics teams to ensure accuracy and efficiency in order fulfillment. WAITRESS

Quail Ridge Inn Mt. Airy, MD

1993 – 2001

• Provided excellent table service by taking and delivering orders, ensuring customer satisfaction, and managing multiple tables efficiently.

• Trained in food safety, proper sanitization, and health regulations.

• Maintained a clean and organized dining environment while ensuring quality service.

• Built rapport with customers and contributed to a positive dining experience. Education

● High School Diploma

South Carroll High School Eldersburg, MD

1980 – 1984

Professional References

Hilary Blake

Phone: 240-***-****

Email: ******.***********@*****.***

Jennifer McCoy

Phone: 301-***-****

Email: ******@*************.***

Kara Simms

Phone: 410-***-****

Email: ******@**************.***

Contact this candidate