Entry-Level IT Helpdesk Support Specialist

Joseph Ruback

Westminster, MD ***** +1-443-***-**** *******.******@*****.***

Professional Summary

IT Support Specialist with hands-on experience diagnosing and resolving technical issues across hardware, software, and network environments. Background includes field service, system troubleshooting, equipment maintenance, and customer-facing support in fast-paced and independent work settings. Proven ability to identify problems, implement solutions, and manage multiple priorities while maintaining reliability and attention to detail. Holds a Certificate in Network Security from Carroll Community College and CompTIA A+ certification. Willing to relocate: Anywhere

Work Experience

Building Service Worker

Springfield Hospital Center Sykesville, MD

October 2022 to Present

• Respond to staff requests and resolve issues efficiently, sustaining daily operations in a high-demand healthcare environment

• Adhere to strict procedures and protocols to uphold safety, cleanliness, and compliance standards

• Diagnose and resolve problems independently, implementing effective solutions under pressure

• Prioritize and manage multiple tasks efficiently with minimal supervision

• Operate and service equipment to ensure consistent performance and reliability Termite Technician

Orkin – Eldersburg Branch Eldersburg, MD

November 2021 to September 2022

• Conduct detailed inspections to diagnose issues and determine effective solutions, improving service accuracy and reducing repeat service calls

• Execute structured procedures and treatment protocols to deliver consistent and reliable results

• Manage daily service routes independently, completing assigned tasks efficiently

• Utilize tools and equipment to perform treatments and deliver consistent service quality

• Resolve problems on-site and adapt to changing conditions in real time

• Document service details and record accurate service details for each job Product Inspector / Shipping Associate

Simple Cell Eldersburg, MD

March 2020 to November 2021

• Inspect devices to verify quality and functionality, reducing defects and improving product reliability

• Identify defects and inconsistencies through detailed testing and evaluation

• Process shipments while verifying accuracy and proper handling of equipment

• Organize and track inventory across multiple stages

• Execute established procedures to increase consistency and operational efficiency

• Perform tasks independently with strong attention to detail Commercial Cleaner

ServiceMaster of Carroll County Westminster, MD

January 2020 to March 2020

• Perform cleaning and sanitation services for commercial facilities, contributing to safe and compliant environments

• Execute established procedures and product guidelines to uphold standards

• Operate independently to complete assigned tasks efficiently

• Utilize equipment and tools to preserve facility conditions

• Secure facilities, including locking and access control

• Handle multiple tasks in a fast-paced work environment Manager

ClimbZone White Marsh LLC White Marsh, MD

October 2017 to January 2020

• Oversee operations, budgets, and inventory to improve efficiency and reduce operational issues

• Lead and coordinate team workflows to meet daily operational demands

• Identify performance issues and implement process improvements

• Inspect equipment and diagnose malfunctions

• Manage maintenance schedules and complete routine inspections

• Coordinate staff to ensure smooth and consistent operations Food Preparation Worker

Panera Bread Sykesville, MD

June 2017 to October 2017

• Prepare food according to established procedures and quality standards

• Follow food safety guidelines and proper storage practices

• Manage tasks efficiently in a fast-paced environment Team Member

MOD Pizza Sykesville, MD

January 2017 to June 2017

• Operate equipment while ensuring safe working conditions

• Organize workstations and manage supply levels

• Assist customers and provide service support

Manager

Arby’s Sykesville, MD

June 2015 to December 2016

• Manage daily operations and oversee staff performance

• Train employees on procedures and safety standards

• Drive process improvements to increase efficiency

• Enforce compliance with health and safety regulations

• Supervise team members and deliver consistent service quality Service Technician

C&C HoMation Gaithersburg, MD

November 2013 to May 2015

• Install, test, and service security and alarm systems

• Diagnose and resolve equipment and system issues

• Perform maintenance and respond to service calls

• Interpret technical documentation to complete repairs

• Troubleshoot and resolve technical problems independently Assistant General Manager

Arby’s Pasadena, MD

March 2010 to September 2013

• Oversee daily operations, staff, and inventory management

• Train and supervise employees to uphold performance standards

• Monitor food quality, safety, and compliance procedures

• Coordinate workflows to increase operational efficiency and service delivery Education

Network Security (Certificate program)

Carroll Community College Westminster, MD

September 2024 to December 2025

Upper secondary education

Skills

IT support System Maintenance Low voltage Software troubleshooting Performance Optimization Computer hardware Operating System Installation Peripheral Setup Windows Wireless Networking Network Troubleshooting Technical Support Troubleshooting Software Installation Hardware Troubleshooting Customer service Languages

Russian - Beginner

English - Fluent

Certifications and Licenses

CompTIA A+

Driver's License

Additional Information

Authorized to work in the US for any employer

Hands-on experience building and upgrading PCs, reinstalling Windows, and setting up systems from scratch. Regularly troubleshoot and resolve hardware, software, and network issues for personal and home environments, including WiFi/router setup and basic command-line usage. Strong problem-solving ability with a focus on identifying and resolving issues efficiently. Reliable, adaptable, and quick to learn new systems and technologies, with the ability to work independently and manage multiple priorities in fast-paced environments.

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