Multi-Skilled Manager with QA and Sales Experience

Avance Smith III

**** * **** **. *** Angeles, CA 90062

Cell: 323-***-**** Email: ********@*****.***

Objective

To secure a position that will enable me to utilize my diverse management skills as well as my educational background, strong organizational skills, quality assurance, customer service and the ability to work well with others.

Highlights of Skills and Strengths

Strong troubleshooter; able to identify problems, diagnose causes and determine corrective actions. Able to maintain and meet time requirements in zero-error tolerance environments and able to multi task. Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer-literate performer with extensive software proficiency covering wide variety of applications. Resourceful team player who excels at building trusting relationships with customers and colleagues. Dependable, dedicated, and responsible contributor with committed to excellence and success. Experience

Wine Warehouse California

Chain Sale Representative: APRIL 2022- Present

Make sales presentations in all chain stores in a certain territory. Selling and tracking all cold box placements. Maintaining the sales and distribution of old and new Wine Warehouse products in every chain store. Selling Wine, beer, and spirits. Researching and analyzing the sales trends for each account. Displaying products in store for the purpose of increasing product visibility and to promote more product sales and re-orders. UPS Freight

Weight and Research Inspector: JAN 2015 - NOV 2021 Inspect shipments for proper National Motor Freight Classification descriptions and proper weights. Correct billing in CBIL to ensure applicable freight charges are calculated and properly invoiced. Produce electronic Freight Inspection Reports to include detailed photographs and documentations. Clerk : NOV 2021 - DEC 2022

Answers customer inquiries, processes paperwork, and follows procedures concerning coverages, shortages, damages, claims, and the tracing of freight. Assist in managing load schedules and answers customer inquiries relating to rate quotes, and appointments.

Avance Smith III

1444 W 56th St. Los Angeles, CA 90062

Cell: 323-***-**** Email: ********@*****.***

Experience (continued)

SPECTRUM BUSINESS

Account Executive: DEC 2018- SEPT 2021

Going door to door within a specified territory visiting local businesses while working on a list of prospective Small and Medium Businesses. Sell Spectrum products that generate new sales from internet, phone and television. Perform excellent customer service, while executing sales and service initiatives, meet and exceed sales objectives, maintains strong knowledge of all products and pricing plans, handle service inquires for customers, and handle all administrative aspects of sales.

AT&T

Integrated Solutions Consultant/ Sales Consultant/Store Lead: JAN 2015 - DEC 2018 Sell AT&T products that generates new sales for AT&T products and services to current AT&T residential customers. Assist residential customers with setting up new devices and applications during the home visit. Achieve sales and service objectives. Work assigned daily appointments within a specific area/territory Track and report activities through established processes and procedures.

Store Lead: Helps manage with day to day operations. Performed excellent customer service, while executing sales and service initiatives in store, meet and exceed sales objectives, maintains strong knowledge of all products and pricing plans, handle service inquires for customers, and handle all administrative aspects of sales. Pepsi Beverage Company

Customer Sales Representative/ Territory Manager: 2010 - 2014 Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing PBG's volume and profit Responsible for handling, via telephone, routine customer service inquires, as well as escalation calls, related to product sales and delivery issues. Merchandise product, Ordering and maintaining accurate inventory, and Solicit new business. Smart & Final

Assistant Manager: 2004 - 2010

Supervising hourly staff and Assisted the store manager in the daily store operations and supervised associates in the performance of their assigned work duties. Worked effectively as a team member to execute and implement new promos which included price changes, creating new end caps and posting new marketing material. Received inventory through the company's DEX system, ensured accuracy of merchandise and adjusted the period!s inventory through the company's intranet network. Opening/ Closing store. Education

California State University Dominquez Hills, Gardena, California: Bachelor of Arts in Sociology- Graduated May 2008

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