Customer Service & Administrative Professional
Resume:
OBJECTIVE
To gain experiences that will inspire me to enhance my skills in leadership and self development. I am a good communicator so I excel as a team player in any positive atmosphere. Meanwhile, enhancing my educational and professional skills in a stable and dynamic company in order to accomplish its goals.
EDUCATION
SCHOOL LEAVING CERTIFICATE • 2002-2007 • DONALD QUARRIE HIGH SCHOOL
CSEC: OFFICE ADMIN. III
VISUAL ARTS III
SKILLS & CERTIFICATIONS
Creative writing
Arts & craft
Youth mentoring
Counseling skills
Community development (social care & services) Literate in Microsoft Office products
GENERAL OFFICE ADMINISTRATION• 2015 & 2019• HEART TRUST/NTA
Certificate of Completion
PHLEBOTOMY TECHNICIAN • 2013 • GLOBAL INSTITUTE OF CERTIFIED SPECIALIST
Diploma
LIFE SKILLS TRAINING FOR PEER EDUCATION & EMPOWERMENT • 2012 • THE ASHE COMPANY
Certificate of Completion
AWARDS & CURRICULAR ACTIVITIES
ART EXHIBITION & INSTALLATION• 2018 SUTHERLAND GLOBAL SERVICES
ALTERNATIVE FASHION SHOW • 2015 • EDNA MANLEY SCHOOL OF ART
1st Place Winner
ART SHOWCASE OF ALTERNATIVE FASHION WEARS • 2015 • DEVON HOUSE
PRESIDENT, VICE PRESIDENT & PUBLIC RELATIONS OFFICER • 2012-2015 • THE CHURCH OF THE TRANSFIGURATION ANGLICAN YOUTH FELLOWSHIP
ROGERRIC HARRIS
8 Donmair close, Kingston 19, St. Andrew, Jamaica
**************@*****.***
EXPERIENCE
● RESERVATION AGENT AND CUSTOMER SERVICE•
ITEL BPO SOLUTIONS
MARCH 26, 2024-NOVEMBER 20, 2025
Key responsibilities include Verify room rates, check for incorrect discounts, and ensure billing instructions are accurate. Ensure proper supplies for cashiers and maintain rapport with other departments.
●GUEST SERVICES• SCENIC STAYS• CALL CENTER SOLUTIONS-AUGUST 2022– MARCH 25TH 2024
Key responsibilities include: a full-service front desk agent overnight, handle late check-ins/early check-outs, assisting guests with needs. Maintain guest confidentiality and handle sensitive information like credit card details. Reconcile room status discrepancies between front desk and housekeeping. Review all guest and non-guest charges, payments, and credits from the past 24 hours. Check on bills held for review or those with high balances. Generate daily revenue, occupancy, and statistical reports for management.
RESERVATION AND CUSTOMER SERVICE •HILTON HOTELS• TELEPERFORMANCE INC.- MAY – OCTOBER 2019-AUGUST 2024
Verify room rates, check for incorrect discounts, and ensure billing instructions are accurate. Run end-of-day (EOD) processes in the Property Management System (PMS) like Oracle Opera, Cloudbeds and InnRoad.
COMMUNITY OUTREACH & TARGETED INTERVENTION OFFICER • THE LARRY CHANG FOUNDATION • 2016 -2017 (CONTRACT PROJECT)
Key responsibilities include: Developing & managing community outreach activities, facilitating travel when necessary, establishing & maintaining relationships with community organizations, and developing & delivering training programs on community development.
STOREKEEPER SUPERVISOR • N. F. BARNES CONSTRUCTION & EQUIPMENT LIMITED • MAY 2015–OCTOBER 2016 (CONTRACT PROJECT)
Key responsibilities include processing orders, performing general inventory, navigating and training shopkeepers on site, fostering and maintaining peer relationships among employees, payroll, and issuing materials.
WORKSHOPS
2019 • UNITED NATIONS DECLARATION OF HUMAN RIGHTS • SUTHERLAND GLOBAL SERVICES
The following topics were discussed: human rights teaching communities, building human rights learning environments for youth to develop their full potential, and learning skills that participants can apply to their practices, and home communities.
2012-2013 • LABORATORY TECHNICAL INTERNSHIP • SOUTHEASTERN REGIONAL HEALTH AUTHORITY & COMPREHENSIVE HEALTH CENTER
The following topics were discussed: basic knowledge of equipment, laboratory procedures, materials, sterilization & safety practices, introduction to laws governing clinical laboratory operation, including those of patient confidentiality, data storage, sanitization, chemical handling, and quality control
REFERENCES
Reverend Paul Sharpe • 876-***-**** (Pastor)
Jodiann Brooks • 876-***-**** (Accounting Clerk)
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