Virtual Assistant & Office Support Specialist

Dawn Hyatt 512-***-**** Email LinkedIn

Summary - Friendly, professional, people advocate providing consistent assistance with supportive tech skills contributing to shared team success stories.

Experience

Secretary (Volunteer) Bfree Austin 1997– Present

● Co-Host: Effective communicator in weekly podcasting (2006-present), livestreaming (2015-present), radio & event promotional spot voice overs.

● Membership: Facilitated customer care, membership services, help desk, tech support, ticketing system, knowledge base to assist in volunteer and membership growth & retention & event management contributor.

● Website: Developed, maintained, and launched membership websites optimizing workflow efficiency & content delivery to meet the founder’s vision.

● Education: Assisted founder in the creation and maintenance of organizational distant education coursework & certification programs.

● Publishing: Successfully launched our organization’s publishing company for the founder’s top-selling content (eBooks, softcover, hardcover).

Literacy Tutor (Virtual) OnYourMark (OYM) Chicago 2024-2026

● Tutoring diverse K-5 grade students to increase literacy skills and increased standardized performance scores by several grade levels each semester.

● Promoted to Tier 2 tutor, then promoted to tutoring consultant, for exemplary attendance, inclusive tutoring excellence, and performance at this start-up.

● Earned Arizona State University (ASU) Mary Lou Fulton Teachers College High-Impact Tutoring micro-credential along with 100+ hours of professional development training to effectively deliver engaging remote sessions.

Education

B.S. Political Science, minor History University of Wisconsin Oshkosh B.A. International Studies, minor Business University of Wisconsin Oshkosh Digital Marketing Udacity Scholarship Recipient 2025

Skills:

Technical Client Management: Active Campaign, Clio, HubSpot, Salesforce, Wordpress.

Communication Tools: Adobe InDesign, Adobe Premiere Pro, Circle, Discord, Five9, Google, Loom, MS Teams, PEARL, Slack, Skool, Twilio, Zoom.

Payment & Workflow: Clio, ClickUp, CPACharge, LawPay, Paypal, Stripe, Square. Scheduling: Android, Calendly, Clickup, EmmaAI, Google, Jobber.

Productivity & AI: CoPilot, ChatGPT, Claude, Excel, Grok, Google Workspace, MS Office.

Soft:

Active Listening, Advocate, AI Annotation, Asynchronous Communication, Authorization, Blended Sales & CX, Close Caption, Coaching, Conflict Resolution, Customer Retention, Customer Service, Descalation, Digital Literacy, Empathy, Enrollment, EMR, EHR, HCFA regulations, HIPAA, Inbound CX, Intercultural Competence, Legal Terminology, Medical Terminology, Membership Drives, Membership Retention, Needs Assessment, Proactive Coordination, SaaS, Sales, Social Media Account Management, Teamplayer, Outbound, Verbatim Transcription.

Awards & Recognition

● Gold Award-United States Girl Scouts (community service/fund raising)

● Member-National Honor Society (academic achievement/community service)

● Recipient-Smith Award (perfect attendance/professionalism/positive attitude)

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