Data-Driven Database & Performance Specialist
Resume:
Syed Zaidi
Education:
B.S - Electronics Engineering & Computer Sciences
East West University, Chicago IL 2008
SUMMARY:
I have gained 6+ years of experience supporting clients, resolving technical issues, and managing customer service operations in fast-paced environment while working with major Cellular clients.
Experienced with projects management and system performance assurance.
Proven ability to handle customer complaints, provide remote support using Salesforce remedy portal, updated database internally and on cloud using Netsuite & clients proprietary softwares, and collaborate with cross-functional teams to deliver high-quality service.
Strong background in database queries and troubleshooting, ticketing systems (CRM, Remedy), and maintaining customer satisfaction through effective communication, timely resolution, and technical expertise.
Team player, quick learner and adaptive interpersonal skill.
Clean driving history.
EXPERIENCE:
Database Management Consultant
2022 - Present
Key Responsibilities & Experience:
Database management
●Updated customer and inventory database structures based on client requirements.
●Normalized complex datasets to reduce redundancy and improve efficiency.
Performance Optimization
●Improved slow-running queries using indexing, partitioning, and query tuning.
●Conducted performance audits and implemented solutions that reduced query times by up to 70%.
Database Administration
●Managed installations, upgrades, migrations, and backups for systems.
●Set up automated backup and recovery plans to ensure minimal downtime.
●Monitored real-time performance and resolved bottlenecks.
●Diagnosed complex database issues including replication and dead locks
●Provided 24/7 remote support to clients.
●Documented solutions and created maintenance.
RF database Engineer
Sprint / T-Mobile Networks,
Fresno, CA
08/28/2018 05/15/2021
Tasks included:-
●Daily tasks involved assigning, performing and monitoring drive test projects for single cell site and clusters, collaboration with national and local teams to analyze RF data to mitigate coverage issues.
●Updated and shared cell sites database, parameters update and cell sites with alarms, outages and degrading performance.
●Generated and presented reports during weekly/ bi weekly managers meetings.
●Handled director level escalations to mitigate customers complaints by identifying cell site coverage heat map, drive test and improved network accessibility with robust coverage.
●Optimizing database queries run-time performance, ensuring data integrity, and delivering clear, actionable reports to stakeholders. I am highly detail-oriented and efficient in managing data workflows, ensuring accuracy while meeting tight deadlines.
EME TEST ENGINEER
PRAMIRA, SF METRO
06/2016 - 10/2016
●Participated in short term electromagnetic compatibility tests program on T-mobile bands and frequencies as accordance with FCC regulatory standards for antenna RF emissions.
●Determined site’s compliance, took pre and post signage pictures, reported anomalies to field ops regarding site hardware issues while performing EME tests.
●Recorded spatial levels using Narda probe at certain distances on rooftops of buildings in urban and in fields or water tanks in rural areas.
●Shared on-site survey results along with all the relevant data (checklist, equipment pictures including signage yellow guidelines, yellow/red warning signs, blue notice signs, antenna obstruction, other issues) with regional and national teams.
●Markets covered for 250 TMO cell sites EMC tests were SF/Bay, Sacramento urban/rural, Sierra ( tourists spots before ice skiing season started)
Network Deployment Engineer III
Sprint MB Network Deployment,Sacramento, CA
10/2014 to 12/2016
●Daily updated BOM (bill of material) tracker, market level KPIs performance deck reports, cluster reports and milestone trackers and shared with national and local managers and directors to review
●Attended national conference calls, capacity addition bi-weekly meetings to discuss status of post migration NV sites, generated and submitted weekly performance report, cluster status and capacity planning for sites by analyzing traffic patterns.
●Used CRM Remedy ticket portals and client’s sole proprietary softwares.
●Received recognition and appreciation from managers for mitigation customer complaints and achieving high acceptance rate.
RF Engineer III
SAMSUNG (SDSA), SAN RAMON, CA
01/2013 to 10/2014
●Migrated and optimized sites for sprint network in sf bay area and lower/upper valley region. while working in fast paced environment by providing optimizations, designing and troubleshooting techniques.
●Optimized coverage of cellular and LTE technologies.
●Customer trouble tickets, modifying neighbor lists and thorough cluster drives for cdma, lte and evdo using encryption enabled devices.
●Created drive routes, dispatched DCE teams to perform tests and submitted results as Pre/Post launch test reports to LRF& NRF management.
●Worked with construction and commissioning team for special events around sf/bay & valley area.
●Engaged with construction, commissioning & engineering departments to deploy colt (cell on light truck) /cows (cell on wheels), indoor DAS (distributed antenna systems) sites to provide additional coverage to mitigate coverage holes, events included SF festival (Pleasanton), sprint nascar events (Sonoma), CAL Expo and various other concerts.
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