Administrative & IT Support Specialist with Multilingual Skills

Hawkar Jamal Mohammed Amin

Mobile: 009************

Email: ******.****@*******.***

Address: Sulaymaniyah – IRAQ

Driving License: YES

Professional Summary

Experienced administrative and IT Support specialist with a strong background in government, private sector, and international organizations. Proficient in managing schedules, coordinating logistics, delivering IT support, and overseeing daily office operations. Trilingual in English, Kurdish, and Arabic. Known for strong organizational, communication, and interpersonal skills. Detail- oriented, dependable, and effective in supporting high-level teams. Work Experience

Office Administrator & IT Specialist

Ministry of Interior – Nationality Directorate, Department of National ID card Sulaymaniyah Jan 2016 – Present

x Manage official schedules, appointments, and office logistics. x Work directly with the manager of department and coordinate meetings and events, handle correspondence, and maintain office files.

x Assist with visitor coordination, document control, and staff support. x Supervise data entry employees, the auditor, and accountant in creating national ID card for citizens.

x Act as contact person between Sulaymaniyah and Baghdad for reporting and solving problems.

x Accompany the manager occasionally during formal visiting inside and outside city. x Provide IT support for hardware, printers, biometric systems, and servers, using ticketing tools or by phone.

x Maintain IT equipment and resolve user issues; oversee small-scale procurement. Part-Time (Freelance) Exam Invigilator

British Council, Sulaymaniyah

Nov 2021 – March 2025

x Set up exam venues and guide candidates according to strict procedures. x Supervise candidates and handle examination issues professionally. x Support logistical and communication tasks on exam days. Accountant & HR Assistant (Part-Time)

Vary Pharmacy, Sulaymaniyah

Sep 2016 – Dec 2024

x Managed budgets, payments, and employee attendance. x Coordinated events.

x Assisted recruitment, updated records, and handled payroll and banking tasks. x Provided IT Support for users in their Laptop, mobile phone, and printers problem. x Managed Office 365 solution including creating, deleting, and editing users. ICS Support Specialist

Genel Energy (Oil & Gas), Sulaymaniyah

Mar 2014 – May 2015

x Installed and maintained IT systems and networks. x Provided technical support and user onboarding.

x Managed inventory, handled CCTV systems, and conducted training. x Performed user training.

x Responded in a timely manner to service issues and requests. x Setting up accounts for new users.

Network Specialist

Iraqcom Technologies, Sulaymaniyah

Aug 2011 – Mar 2014

x End user support inside the company.

x Designing network diagram, extending network cables, installing racks, terminating RJ45 connectors, terminating copper cables patch panel, fixing network wall outlet, installing switches, core switches, and servers into rack, terminating and supplying fiber optic cables, for all company projects which are: Grand Millennium Hotel in Sulaymaniyah, Faruk Medical City, Copthorne Baranan Hotel, Kurdistan Millennium Hotel. x Configuring HP access and core switches.

x Lafarge Cement Company, IT support: working as onsite IT support, supporting around 100 employees in their printer, windows account, Lotus email, internet problem. Education

Bachelor’s Degree in Computer Science

University of Sulaymaniyah, Iraq

2006 – 2011

Assessed as Canadian equivalency by WES (ECA#: 3224537IMM) Certifications

x IELTS (British Council) – Band 6

x Microsoft Certified IT Professional (MCITP – Windows 7) x Microsoft Certified Technology Specialist (MCTS – Windows 7, Office 2010) x HP AIS – Implementing HP Networking Technologies x Azure Essential Administration Training

Languages

x Kurdish – Native

x English – Fluent

x Arabic – Fluent

Key Skills

x Administrative support

x Calendar and schedule management

x Technical support

x Microsoft 365, Windows 10, Teams

x Logistics and visitor coordination

x Inventory and asset tracking

x Event coordination

x Strong interpersonal communication

Contact this candidate