Experienced Customs Compliance Manager

BRENT CLAYPOOL

562-***-**** ********@*****.*** Cypress, CA

linkedin.com/in/customscomplianceexpert/

Detail-oriented, analytical, problem-solver, bachelor’s degree recipient, Licensed Customs Broker, and Certified Customs Specialist, with +10 years of experience managing Customs Brokerage Operations, leading Customs Compliance programs, including experience with U.S. CBP audits, focused assessments, informed compliance reviews, disclosures, managing multiple priorities in fast-paced, regulated environments, interpreting and applying complex regulations in business environments, as well as subject matter expertise in U.S. Customs and Border Protection (CBP) Regulations, U.S. Partner Government Agencies (PGAs) Regulations, Trade Compliance requirements, HTSUS Tariff Classification, Valuation, Country of Origin (COO), Free Trade Agreements (FTAs), Recordkeeping, Customs Brokerage Systems, Entry Accuracy, Compliance Tools, Customs Brokerage Operations Management, Customs Compliance Audits, AD/CVD, Post Entry activities, KPIs, Customs Compliance Training, Regulatory Risk Management, Customs Compliance Program Management, and Standard Operating Procedures (SOPs).

Core Competencies

Leadership

Detail-Oriented

Analytical

Problem-Solving

Entry Accuracy/Recordkeeping

HTSUS Tariff Classification

Valuation/COO/FTAs

Customs Brokerage Operations Management

Compliance Tools/Customs Brokerage Systems

Customs Compliance Audits/Training

Post Entry Activities

Customs Compliance Program Management

Regulatory Risk Management

Communication (Written, Verbal)

U.S. CBP/PGAs Regulations

Internal Controls/P&L

Professional Experience

Freelance – United States Mar 2025 – Jan 2026

Customs Compliance Consultant

Consulted American Importers on how to comply with U.S. CBP Regulations and U.S. PGAs Regulations

Stayed current on changing Regulations by actively participating in industry Trade events

SGL – Torrance, CA May 2022 – Feb 2025

Customs Brokerage Compliance Manager

Established, implemented, and maintained Customs Brokerage Compliance SOPs and internal controls

Certified compliance with U.S. CBP Regulations and U.S. PGAs Regulations

Observed regulatory changes and advised Customs Brokerage/Trade teams accordingly

Performed internal Customs Compliance audits and maintained accurate Compliance records

Developed and presented Customs Compliance training and Compliance guidance

Directed PSCs, protests, disclosures, and penalty mitigation processes

Evaluated KPIs to proactively prevent Compliance violations

Elevated customs compliance metrics by achieving a 100% increase in cleared shipments through strategic workflow optimization and resource allocation within the team

Established streamlined processes and training initiatives, resulting in a 100% accuracy rate in tariff classification and a significant decrease in customs duty overpayments

Freelance – United States Apr 2020 – Dec 2021

Customs Compliance Consultant

Consulted American Importers on how to comply with U.S. CBP/PGAs Regulations

Stayed up-to-update on changing Regulations by actively participating in industry Trade events

T. Customs Broker, Inc. – Los Angeles, CA Mar 2017 – Mar 2020

Customs Brokerage Compliance Manager

Created, implemented, and maintained Customs Brokerage Compliance SOPs and internal controls

Confirmed compliance with U.S. CBP Regulations and U.S. PGAs Regulations

Checked regulatory changes and advised Customs Brokerage/Trade teams accordingly

Did internal Customs Compliance audits and maintained accurate Compliance records

Developed and provided Customs Compliance training and Compliance guidance

Managed PSCs, protests, disclosures, and penalty mitigation processes

Examined KPIs to proactively prevent Compliance violations

Improved operational efficiency and adherence to U.S. CBP regulatory standards by conducting regular audits and training sessions for team members, resulting in a 100% increase in customs compliance rate

Spearheaded a customs compliance training program by developing comprehensive training materials and conducting hands-on workshops, resulting in an 100% decrease in compliance-related errors and penalties

Seldat Distribution, Inc. – Fontana, CA Aug 2016 – Mar 2017

Customs Brokerage Compliance Consultant

Developed, implemented, and maintained Customs Brokerage Compliance SOPs and internal controls

Ensured compliance with U.S. CBP Regulations and U.S. PGAs Regulations

Monitored regulatory changes and advised Customs Brokerage/Trade teams accordingly

Conducted internal Customs Compliance audits and maintained accurate Compliance records

Developed and delivered Customs Compliance training and Compliance guidance

Consulted on PSCs, protests, disclosures, and penalty mitigation processes

Analyzed KPIs to proactively prevent Compliance violations

Deployed automated compliance tracking systems to address manual workload challenges, resulting in a 100% reduction in manual effort and notable improvements in data accuracy

National Oilwell Varco – Orange, CA Feb 2013 – Feb 2016

Import/Export Compliance Manager

Supervised import/export entry auditing, ensuring accuracy and compliance with U.S. CBP Regulations, U.S. Export Administration Regulations (EARs), and Bureau of Industry & Security (BIS) Regulations

Formulated broker letters of instruction and shipper’s Export declarations/documentation to facilitate smooth transactions

Oversaw customs brokers and generated Import/Export Compliance standard operating procedures and reports to maintain regulatory standards

Stayed informed of Import/Export regulatory developments to refine processes accordingly

Directed facility-wide staff training on U.S. CBP Regulations, U.S. EARs, BIS Regulations, and Office of Foreign Assets Control (OFAC) Regulations to ensure comprehensive compliance knowledge across the organization

Achieved a 100% accuracy rate in import/export documentation by enacting rigorous quality control measures and conducting regular audits, resulting in a significant decrease in compliance-related errors and penalties

Crowley Logistics, Inc. – San Pedro, CA Mar 2009 – Aug 2011

Customs Brokerage Compliance Manager

Fostered, implemented, and maintained Customs Brokerage Compliance SOPs and internal controls

Safeguarded compliance with U.S. CBP Regulations and U.S. PGAs Regulations

Watched regulatory changes and advised Customs Brokerage/Trade teams accordingly

Ran internal Customs Compliance audits and maintained accurate Compliance records

Developed and supplied Customs Compliance training and Compliance guidance

Administered Post Entry Amendments, protests, disclosures, and penalty mitigation processes

Scrutinized KPIs to proactively prevent Compliance violations

Improved compliance audit results by 100% through proactive risk assessment and remediation efforts

Technical Skills/Licenses And Certifications

Advanced proficiency in Microsoft Office/Customs Brokerage Systems/ACE Portal

Licensed Customs Broker, Serial No. 13191 (Dept. of Homeland Security, U.S. CBP, Washington, DC)

Certified Customs Specialist, ID No. 14516 (NCBFAA, Washington, DC)

Education

California State University (Fullerton, CA) – Bachelor of Arts in Communications/Public Relations

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