Customer Support & Operations Specialist

Tony Singer

Customer Support Representative

+1-978-***-**** • Rochester, 03868, United States • **.************@*****.*** SUMMARY

Dedicated customer support representative with over 10 years of operations management experience, excelling in data entry and client communication. Proven ability to efficiently handle inquiries and facilitate team productivity while maintaining attention to detail. Notable achievements include streamlining office procedures that improved workflow efficiency. With strong interpersonal skills and a commitment to customer satisfaction, ready to deliver exceptional support and enhance the customer experience.

WORK EXPERIENCE

Remote Office Assistant, Closet Solutions Llc, Somerville MA, United States 04/2018 – 05/2020

Operations Manager, Closet Solutions Llc, Somerville, United States 04/2016 – 04/2018

Served as the First Key Holder by opening and preparing the office/warehouse for daily operations. Revitalized office space by enhancing its appearance and streamlining procedures. Reviewed, negotiated, and updated manuals, utility contracts, and service agreements to optimize time and cost efficiency.

Devised, tested, and executed the 'Workflow Train' to create a seamless paper and electronic trail for tasks.

Office Manager (PT), Frost Painting Company, West Concord MA, United States of America 07/2009 – 01/2010

Operations Manager - Tax Preparer, Scheid and Company, PC, West Concord, United States 02/2001 – 09/2013

Oversaw daily office operations, ensuring efficiency in all tasks. Initiated daily office setup by unlocking monitors and machines for seamless access. Managed office communication via phone, emails, and traditional mail. Facilitated daily task management by setting up the 'To-Do' list for the team. Responded promptly to client inquiries and addressed their needs effectively. Scrutinized financial reports for errors before submission to ensure accuracy. Supported the owner and a team of 5-10 tax professionals as required. Maintained inventory counts and tracked maintenance deadlines for supplies. Negotiated and updated contracts for trade services utilized during office remodels. EDUCATION

Psychology - Bachelor’s Degree, Psychology, Westfield State University, Westfield MA, United States 09/1992 – 05/1995

Associate - Liberal Arts, Psychology, Asnuntuck Community College, Enfield CT, United States 08/1990 – 05/1992

SKILLS

Data Entry Microsoft Excel

Productivity Management

Support Attention to Detail

Curiosity Time Management

Interpersonal Intuitive

INTERESTS

Working on/in a tobacco farm, (1985-1994) Working and living on a salmon fishery, a total of four months

Seeing the aurora borealis Communicating with various cultures/languages (Filipino, Laos and

Brazilian)

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