Kitchen Operations & Customer Service Profi

Port Jefferson Station, NY ***** 1-934-***-**** **************@*****.***

ERIKA IVANIA ZELAYA ROQUE

Dynamic kitchen professional with a positive attitude and proven expertise in food preparation and customer service at Amazon Fresh. Skilled in maintaining cleanliness and efficiency, I excel in team collaboration and have a strong ability to adapt quickly. Committed to enhancing service speed and ensuring compliance with health standards. PROFESSIONAL

SUMMARY

SKILLS ● Positive attitude ● Kitchen cleaning and maintenance

● Customer service ● Team collaboration

KITCHEN HAND 09/2025 to Current

Amazon Fresh, East Setauket, NY

OUTBOUND 10/2024 to 09/2025

Amazon Fresh, East Setauket, NY

CASHIER 05/2022 to 09/2023

Bjs Wholesales Club, East Setauket, NY

FOOD PREPARATION WORKER 06/2020 to 05/2022

Tiger Lily Cafe, Port Jefferson, NY

WORK HISTORY

● Assisted in food preparation and ingredient assembly for efficient kitchen operations. Maintained cleanliness and organization of workstations, adhering to health and safety standards.

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● Operated kitchen equipment safely, ensuring compliance with operational guidelines. Collaborated with team members to streamline kitchen workflows and enhance service speed.

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● work in pizza station

● Self-motivated, with a strong sense of personal responsibility.

● Worked effectively in fast-paced environments.

● Skilled at working independently and collaboratively in a team environment.

● Proven ability to learn quickly and adapt to new situations.\

● Long term walking avility

● Processed customer transactions efficiently using point-of-sale systems.

● Maintained accurate cash drawers, ensuring balanced registers at shift end.

● Assisted customers with product inquiries and resolved complaints promptly.

● Collaborated with team members to improve service speed and customer satisfaction.

● Long term standing

BABYSITTER 03/2020 to 06/2020

Friend, Port Jefferson Station, NY

DISHWASHER 02/2019 to 03/2020

Sound Beach Dinner, Sound Beach, NY

Prepared and assembled food items according to standardized recipes and safety guidelines.

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Maintained cleanliness and organization of kitchen workstations, ensuring compliance with health regulations.

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Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.

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Collaborated with team members to streamline food preparation processes, improving overall efficiency.

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● Long term standing and walking around various hours.

● efficiency to memory all recipes

● Supervised daily activities and ensured safety of children in care.

● Planned engaging educational and recreational activities tailored to children's interests.

● Communicated effectively with parents regarding children's progress and behavior.

● Established routines that promoted consistency and security for children.

● Operated dishwashing machinery to ensure cleanliness and sanitation of all kitchenware. Managed workflow during peak hours to maintain efficient dish service and kitchen operations.

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Trained new staff on proper cleaning procedures and equipment usage for optimal performance.

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Collaborated with kitchen team to streamline processes, reducing turnaround time for clean dishes.

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COMSEWOGUE

High School Diploma, 07/2020

EDUCATION

CERTIFICATIONS FOOD HANDLER ESSENTIALS COURSE

Spanish

Native or Bilingual

English

Limited Working

LANGUAGES

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