Help Desk Support & Guest Services Specialist

Amy Avants

Aurora, CO ***** *********@*****.*** 303-***-****

Willing to relocate: Yes Authorized to work in the U.S. for any employer Professional Summary

Customer service professional with 20+ years of experience and 5+ years in hospitality management. Proven leader skilled in staff training, guest relations, conflict resolution, and operational efficiency. Known for a hands-on leadership style, strong communication skills, and the ability to build positive, high-performing teams. Committed to delivering exceptional guest experiences and maintaining smooth, efficient operations.

Professional Experience

Assistant General Manager

Staybridge Suites Denver Airport – Denver, CO March 2021 – November 2025

• Oversaw front desk operations, scheduling, and staff performance to ensure consistent guest satisfaction.

• Partnered with the General Manager to implement strategic initiatives improving business performance and revenue.

• Led recruitment, onboarding, and mentorship of new employees, fostering a positive and motivated team environment.

• Managed vendor relationships, negotiated contracts, and maintained cost control through inventory management.

• Ensured compliance with company standards and regulatory requirements across all departments.

• Handled escalated guest complaints with professionalism and tact, achieving timely resolutions.

• Conducted employee evaluations and implemented improvement plans to enhance staff development.

• Collaborated with HR on hiring, disciplinary actions, and team retention efforts. Delivery Driver (Dasher)

DoorDash / Postmates – Aurora, CO March 2019 – July 2021

• Delivered food orders promptly while maintaining excellent customer service and accuracy.

• Ensured all items were handled safely and delivered in top condition. Courier Driver

Jumpp Logistics – Denver, CO October 2020 – March 2021

• Delivered packages, documents, and materials efficiently and safely across the Denver metro area.

• Maintained accurate route logs and ensured all deliveries met time expectations. Owner / Operator

D.A.R.C. Commercial Cleaning – Denver, CO December 2015 – January 2021

• Managed 9 commercial cleaning contracts including the University of Colorado’s ARTS program, a photography studio, and a medical office.

• Supervised daily operations, client communication, and staff scheduling.

• Maintained high cleaning standards and responded quickly to client requests or concerns.

• Monitored supply inventory and budgeted for equipment and materials. Team Lead / Assistant Manager

Extended Stay America – Lone Tree, CO December 2014 – February 2016

• Led housekeeping, laundry, and front desk operations to ensure guest satisfaction.

• Trained new employees on company standards and procedures.

• Handled guest check-ins/outs, billing, and reservations with accuracy and courtesy.

• Managed nightly audit tasks and property security. Customer Service / Front Office

Auto Image – Castle Rock, CO February 2008 – June 2013

• Provided administrative and customer service support for auto repair and insurance claims.

• Managed invoicing, accounts receivable, and month-end reconciliation.

• Communicated directly with customers and insurance companies to resolve payment issues.

• Handled office operations, scheduling, and record management. Education

Arapahoe Community College – Littleton, CO

Associate’s Coursework in Accounting (2013)

Skills

Leadership & Team Management, Hospitality & Guest Relations, Budgeting & Cost Control, Employee Training & Development, Vendor & Inventory Management, Payroll, A/P & A/R, Microsoft Office Suite, QuickBooks, Conflict Resolution, Problem Solving, Property Management Systems, Customer Service

& Sales, Scheduling & Operations Coordination

Certifications

Driver’s License – Valid

CPR Certified

TIPS Alcohol Certification – Valid May 2025–May 2027

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