Phlebotomy Program Graduate Seeking Clinical Roles

Krystle Bryant

***************@*****.*** 214-***-**** Dallas, TX

SUMMARY

Experienced Risk Analyst with 12 years in customer service and data security, seeking a Risk Analyst role. Demonstrated expertise in identifying potential risks, ensuring compliance, and maintaining accurate records. Highly organized and detail-oriented, with strong communication skills and proficiency in Microsoft Excel and data management. WORK EXPERIENCE

Intuit Plano

Risk Analyst Nov 2025 - Apr 2026

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns

• Understood standard operating procedures and operating procedures and operate within the established guidelines to mitigate risk

• Documented processes, procedures, and maintain accurate detailed records of all transactions

• Represented company's brand and provide top-notch service while balancing customer empathy with risk polices

• Collaborated effectively with cross-functional teams to solve customer-related issues Experian Allen, TX

Customer Service Representative 2016 - 2024

• Maintained adherence to data security protocols while managing customer accounts and interactions.

• Resolved customer inquiries and concerns via telephone and email, ensuring prompt and effective communication.

• Processed and authenticated user authorization forms and verification requests, maintaining accurate transaction records.

• Coordinated with internal departments to resolve customer issues, ensuring follow-up for customer satisfaction. Starbucks Corporation McKinney, TX

Barista 2015 - 2016

• Resolved customer complaints effectively and provided personalized product recommendations, enhancing customer satisfaction.

• Prepared beverages following quality and safety standards and maintained a clean store environment, ensuring a welcoming atmosphere for customers.

Guess Factory Outlet Allen, TX

Sales Associate 2015 - 2015

• Provided outstanding customer service and upheld store standards to enhance the overall shopping experience.

• Managed cash transactions accurately and diligently, while ensuring a secure retail environment by monitoring store security.

Market Street McKinney, TX

Shelf Stocker 2015 - 2015

• Stocked and rotated products efficiently, maintaining optimal inventory organization and contributing to overall store cleanliness.

• Assisted customers in locating items, enhancing their shopping experience and satisfaction. Voertman's Bookstore Denton, TX

Bookstore Assistant 2014 - 2015

• Facilitated customer book selections and managed transactions, contributing to a seamless shopping experience and enhanced customer satisfaction.

• Organized and maintained inventory for both the store and storeroom, ensuring orderliness and accuracy to support efficient operations.

Richland College Bookstore Dallas, TX

Bookstore Clerk 2012 - 2012

• Processed transactions and assisted customers in locating materials, contributing to high levels of customer satisfaction.

• Managed inventory and maintained bookstore equipment, ensuring operational efficiency and compliance with opening and closing procedures.

EDUCATION

Richland College

Associate's Degree, Business Management

Dallas, TX

2012

University of North Texas

Bachelor's Degree, Public Relations

Denton, TX

2014

SKILLS

Customer Service • Excellent Communication • Highly Organized • Detail-Oriented • Proficient in Dell • Microsoft Word • Excel • PowerPoint • Outlook

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