Bottle Service / Hospitality Team Member

Tiffany McKenzie

Boston, MA +1-351-***-**** *******.*********@*****.***

Willing to relocate to: Boston, MA

Work Experience

Patient Care Coordinator

Freedom Pharmacy Fertility/ Cigna Byfield, MA

October 2020 to December 2022

• Set up fertility prescriptions for delivery to patients while performing excellent customer service duties

• Ensured patients were equipped with updated information and offered help to understand their pharmacy benefits

• Empathetically addressed patient concerns

• Took ownership and assisted with patient escalation and utilized problem solving skills

• Worked effectively with other departments

• Kept track of patient interactions by utilizing expert listening skills to resolve patient needs and document in real time Certified Debt Specialist

Lendah Beverly, MA

February 2020 to September 2020

• loan and debt management industry

• call center setting

• received and made calls to leads

• closed deals

• displayed and expressed empathy

• followed sales process while helping to create solutions

• well spoken with efficient communication skills

• active listening

• confidently handled objections

• followed up with and built rapport with leads

• enthusiastically and professionally helped clients to financial freedom and relief Restaurant Manager

Dunkin' Donuts Revere, MA

February 2019 to February 2020

• responsible for labor management and delegation, scheduling, daily operations and demonstrated excellent customer service

• analyzed weekly sales numbers, ordered supplies, cash handling

• interviewed, hired, and trained all employees

• resolving customer complaints in friendly and professional strategies

• keeping the team motivated and efficient

• injected fun in simple tasks to ensure lighthearted work days Assistant Manager

Valvoline Instant Oil Change Everett, MA

March 2018 to June 2019

• interviewed, hired, trained employees, monitored the shop productivity, workflow and procedures with an emphasis on efficiency and safety

• key holder and responsible for detailed opening and closing responsibilities

• worked with management team to react to customer service issues, complaints and/ or business opportunities

• drove sales goals for the operation through personal engagement customers and by observing and coaching employees on their customer interactions

Client Service Coordinator

Access Information Protected Peabody, MA

October 2017 to February 2018

• hired as temp

• answered telephone calls, emails, and other requests within Access

• processed Destruction Authorizations

• managed client profile in Total Recall and SalesForce.com

• managed the price increase process including client challenges and communication

• collaborated with team members

• assisted account management by collecting client data, preparing customer reports, service agreements, account set ups

• aided in the security of all data stored

• communicated regularly with direct supervisor to notify him or her of any potential issues

• assisted Market Leaders with assigned functions of the monthly billing process, including customer-specific invoice reports and summaries, invoice adjustments

Assistant Manager in Training

Hertz/Dollar Rent A Car Peabody, MA

January 2017 to November 2017

• achieved individual sales,location sales and margin goals

• upheld positive customer service experience

• hired, trained, assisted, and interviewed employees

• monitored the store

Residential Counselor

North Suffolk Mental Health Association

May 2009 to June 2011

• completed and maintained all clinical and administration documentation

• assisted residents with navigating through all systems of care, provided referrals to appropriate services; supported, coached and assisted with daily living tasks

• functioned as the primary care coordinator for assigned residents Education

Debt Specialist (Certificate)

September 2020 to September 2022

Nursing Assistant (Certificate)

3 Dimensions Health Services Dracut, MA

2013 to 2013

Business Management and Administration (Associate) Marian Court College Swampscott, MA

2006 to July 2010

Skills

Telemarketing Writing skills Leadership Microsoft Outlook Content marketing Public Speaking Social media marketing Management Negotiation Time management Microsoft Word Restaurant Management Digital Marketing Primary Care Experience Communication skills Administrative experience Editing Nursing Social media management English Computer skills Data entry Supervising experience Organizational skills Creative writing Certifications and Licenses

Driver's License

March 2019 to February 2024

CPR

January 2020 to January 2022

Additional Information

Authorized to work in the US for any employer

Skills and Qualifications

Excellent organizational and multitasking skills, detail-oriented with strong desire to help and serve others. Demonstrates patience, tact, hospitality and a cheerful disposition. Ability to work independently or in team settings, effective communicator with staff. Maintains work operations by following policies. Outstanding customer service, open minded, progressive thinker with great experience in public speaking.

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