Records & Information Management Specialist

Barbara Quinonez

Riverside, CA ***** +1-951-***-**** *********@*****.***

Professional Summary

Detail-oriented and highly organized Records Department professional with a strong background in managing, organizing, and maintaining comprehensive record systems. Proficient in data entry, document control, and information retrieval with a keen eye for accuracy and confidentiality. Skilled in utilizing records management software and upholding regulatory compliance standards.

Work Experience

Records Department

RTC College Mira Loma, CA

January 2024 to Present

Bilingual Spanish/ English

Document Management: Organize, file, and maintain physical and electronic records to ensure easy retrieval and compliance with organizational policies.

Data Entry and Updating: Accurately input new information into databases and update existing records as needed to keep data current.

Compliance and Security: Ensure all records are managed in accordance with legal regulations, data protection laws, and company policies to maintain confidentiality and security. Record Retrieval: Assist in locating and providing requested records to authorized personnel promptly and efficiently. Archiving and Disposal: Implement systematic archiving procedures and oversee the secure disposal of outdated or unnecessary records in accordance with retention policies. Reporting: Generate reports and summaries from records databases to support various departments in decision-making processes.

Coordination with Departments: Collaborate with other departments to ensure records are consistent, accurate, and properly maintained across the organization.

Receptionist

RTC College Mira Loma, CA

December 2018 to January 2024

• Answered central telephone system and directed calls efficiently, improving response time using strong communication skills.

• Established and maintained client report by utilizing quality customer service, resulting in increased client satisfaction.

• Acted as first point of contact and set appointments for prospective clients, streamlining scheduling and intake processes.

• Entered daily data in computer systems and documented office activities, ensuring accurate and up-to-date records.

• Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives, enhancing facility safety.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated, minimizing disruptions.

• Collected room deposits, fees, and payments, ensuring accurate financial transactions and recordkeeping. Education

Executive Assistant And Executive Secretary (College Degree) Esc Comercial Tecnica "Josefa Ortiz De Dominguez" Canatlan,Dgo. Mex June 2013 to June 2015

Skills

Payment processing knowledge Individual consumer customer service Documentation and reporting Data verification Shorthand writing Scheduling Customer and Client Relations Responsible Expense reporting Adaptability Payment processing knowledge Good telephone etiquette Setting appointments Google Workspace Improving customer support response time - Customer support response time improved

(More than 30%) Documentation and reporting Problem-solving Customer service through social media Microsoft Teams Managing teams in a customer support role - Largest customer support team managed (11-15 team members) Email customer support Personal Assistant Experience Adaptability File organization Customer support - Customer support experience (6–10 years) Computer skills Phone etiquette Customer service video conferencing Government agency customer support Data verification Records management Administrative experience Visitor management Appointment scheduling Data entry Customer support experience within education industry In-person customer service Providing product information

Languages

Spanish - Fluent

English

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