Administrative & Operations Coordinator Process & Systems Support

Hermela Wehib

Toronto, Ontario - 647-***-****

*********@*****.***

https://www.linkedin.com/in/hermela-wehib-7b3392207 LinkedIn Profile Professional Summary

Detail-oriented and adaptable administrative professional with experience in government, healthcare, and legal settings. Skilled in document handling, records management, scheduling, and providing reliable support to teams in fast-paced, confidential environments. Strong communicator with proven organizational skills and the ability to quickly learn internal systems. Familiar with onboarding coordination and payroll support processes, with a strong ability to assist across HR and operational functions as needed.

WORK EXPERIENCE

HR Associates Toronto, ON Nov 2024 – Present

Project Assistant

● Supported administrative operations across various public sector assignments, ensuring accuracy in document handling and internal communications.

● Assisted with onboarding coordination tasks, such as preparing orientation materials and organizing schedules.

● Maintained confidential records in accordance with data privacy policies. Royal College of Dental Surgeons of Ontario (RCDSO)Toronto, ON August 2025 - January 2026 Temporary Administrative Assistant – Professional Conduct, Risk and Assessment (PCRA)

● Receive and process incoming inquiries, complaints, and reports related to the College’s complaint and report process, ensuring accuracy and adherence to established procedures.

● Create, update, and maintain complaint and report files within the College’s case management system, ensuring data accuracy and completeness in the intake tracking system.

● Coordinate file closures and ensure records are properly archived following College protocols. Ministry of the Attorney General Toronto, ON Dec 27, 2024 – Jan 24, 2025 Jury Selection Clerk

● Provided administrative support for court operations including data entry, document prep, and correspondence with officials and jurors.

● Managed scheduling and inquiries for prospective jurors, ensuring clear communication and strict confidentiality.

● Maintained accurate juror records, logs, and clerical documentation while adhering to court protocols. Taibu Community Health Centre Toronto, ON Feb 2023 – June 2024 Medical Administrator

● Coordinated patient intake and managed scheduling, billing, and recordkeeping in both English and French.

● Ensured compliance with health and safety standards (including WHMIS) and clinic protocols.

● Compiled demographic and service data for internal reporting and healthcare program evaluation.

● Supported cross-functional teams including physicians, nurses, and community health workers.

● Maintained sensitive medical and client information with a high level of confidentiality and professionalism. EDUCATION

York University Toronto, Ontario

Bachelor of Arts: Psychology Sept 2018 - June 2022 RELEVANT SKILLS

Communication: Trilingual (English, French, Amharic) Interpersonal, Conflict resolution, Recruiting and Talent Mgmt Team: Leadership, Administrative Expertise, Customer Service, Health & Safety Compliance, Project Mgmt Technical: Adobe, Microsoft Office Suite, Microsoft Dynamics 365, PSS (Prescription Subsidy System), Sharepoint

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