Restaurant Genarel Manager QSR

MOHAMMAD SAYDOZZAMAN

Vancouver, BC, Canada

236-***-**** *****.******@*****.***

LinkedIn: linkedin.com/in/mohammad-saydozzaman-3

PROFESSIONAL EXPERIENCE

Aug 2024 – Present Pizza Hut (PH Restaurant LP- Aquilini Group) Vancouver, BC Shift Manager

Annual Sales Volume: CAD 1,440,000

• Supervise day-to-day restaurant operations during assigned shifts, ensuring smooth execution of service standards, speed, and product quality.

• Lead, train, and coach a diverse team of 23 employees, reinforcing company policies and food safety standards.

• Manage shift scheduling, labor allocation, and task delegation to maximize productivity and guest satisfaction.

• Oversee cash handling, daily reconciliations, and bank deposits with full accountability for shift financial accuracy.

• Conduct pre-shift meetings and end-of-day reports to maintain communication and operational alignment.

• Monitor inventory levels, execute waste reduction initiatives, and support ordering to minimize costs.

• Ensure compliance with BC food safety regulations, workplace health and safety standards, and corporate policies.

• Act as primary point of contact for guest inquiries and concerns, resolving issues quickly to maintain loyalty and satisfaction.

• Support training of new hires and prepare team members for advancement within the organization.

• Collaborate with management to drive sales goals, deliver promotional initiatives, and meet quarterly performance targets.

(Reason for looking: After relocating to Canada, accepted a Shift Manager role while establishing residency and Canadian work eligibility. Now seeking to elevate his career into a senior leadership track with a stable, growth-focused restaurant group.

Aug 2012 – Jun 2024 Pizza Hut – Kuwait Food Company (Americana L.L.C) U.A.E. Annual Sales Volume: AED 7,560, 000

Apr 2018 – Jun 2024

Restaurant General Manager ( Pizza Hut UAE )

Jul 2016 – MAR 2018

Assistant Restaurant Manager ( Pizza Hut UAE )

Mar 2014 – Jun 2016

Shift Supervisor ( Pizza Hut UAE )

Aug 2012 – Feb 2014

Team Member ( Pizza Hut UAE )

• Directed high-volume QSR operations for a flagship Pizza Hut location, leading a team of 50+ employees across front- and back-of-house.

• Oversaw full P&L responsibility including labor, food costs, and inventory management, consistently driving profitability improvements year over year.

• Implemented recruiting, hiring, training, and retention programs that reduced turnover and strengthened bench strength for future leaders.

• Developed and executed shift schedules and labor deployment strategies to ensure compliance with productivity and budget standards.

• Introduced upselling and service-focused training programs that increased sales by 95%, elevating average check and guest satisfaction scores.

• Enforced compliance with licensing, hygiene, health & safety, and corporate brand standards; passed all inspections without violations.

• Built strong vendor and supplier relationships to control costs, ensure consistent supply, and support new menu rollouts.

• Handled escalated customer concerns and high-priority guest relations, consistently restoring loyalty and maintaining brand reputation.

• Produced financial and operational reports for senior leadership, analyzing KPIs to identify opportunities for continuous improvement.

• Served as a mentor to Assistant Managers and Shift Leaders, many of whom advanced into higher- level roles under his guidance.

(Reason for leaving: Relocated to Canada.)

Feb 2007 – Jun 2012 Vertex Computer System & Training Center Noakhali, Bangladesh Managing Director

• Founded and managed a technology training center; oversaw staff, curriculum, and client relationships.

(Reason for leaving: Transitioned to hospitality career.) EDUCATION :

Higher Secondary Certificate (2006)

SENBAG SENIOR FAZIL MADRASHA, NOAKHALI, Bangladesh Secondary School Certificate (2004)

Kalyandi Fayzul Ulum Dakhil Madrasha, Noakhali, Bangladesh LANGUAGES SKILLS :

English – Proficient Urdu – Proficient Hindi- Proficient Arabic – Advanced Bangla- Native

Relevant Skills :

• Restaurant cost control

• Produce costing

• Waste reduction

• End-of-day reconciliation

• Performance improvement

• Staff scheduling

• Food service background

• Inventory control and record keeping

• Hospitality business management

• Employee feedback management

CERTIFICATIONS :

• Educational Certificate

• Serve safe International Certificate

• IELTS CERTIFICATE From British Council.

• Food safety Certificate by government food control authority.

• Lead on Certificate & Learning zone all course certified. Growth Mindset certificate.

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