Environmental Services Professional with Healthcare Focus
Resume:
Bianca Simmons
Philadelphia, PA *****
***************@*****.***
Professional Summary
Environmental services professional with 7 years of diverse experience in healthcare and retail environments. Demonstrates exceptional skills in patient care, commercial cleaning, and food preparation, contributing to enhanced patient safety and satisfaction. Adept at optimizing workflows and ensuring compliance with health standards, seeking to leverage expertise in a dynamic, growth-oriented setting.
Work Experience
Clean Room Technician
ACM Cleanroom Facility Services-Philadelphia, PA
October 2024 to August 2025
A clean room is a controlled environment designed to minimize the presence of airborne particles like dust, microbes, and chemical vapors. These environments are crucial for industries that require high levels of cleanliness, such as electronics manufacturing, pharmaceuticals, and medical device production. Cleanrooms maintain low levels of pollutants through air filtration, airflow control, and other specialized features.
Allied Universal Security Officer
Allied Universal-Philadelphia, PA
August 2023 to September 2024
maintaining a safe and secure environment for clients, their properties, and the public. This includes tasks like patrolling facilities, monitoring surveillance equipment, responding to incidents, and enforcing rules and regulations. I also provide customer service, assist with access control, and document all relevant activity
Environmental Services
Children’s Hospital of Philadelphia
January 2020 to December 2023
• Cleaning discharged rooms/patient moping, sweeping changing beds.
• Moved to kitchen where I cashiered and prep cooked food for patients, checking temperatures and more.Enhanced patient safety and comfort by maintaining spotless rooms and ensuring timely bed changes, contributing to a healthier environment.
Streamlined kitchen operations by efficiently managing cashier duties and food preparation, ensuring compliance with health standards.
Worked closely with medical staff to ensure patient rooms were sanitized promptly, improving overall hospital hygiene and patient satisfaction.
Diligently checked food temperatures and adhered to strict food safety guidelines, ensuring high-quality meals for patients.
Optimized room turnover rates by swiftly cleaning and preparing patient rooms, supporting a smoother hospital workflow.
Enhanced patient experience by maintaining pristine environments and efficient room turnover, directly improving satisfaction scores.
Home Health Aide
Holland Home Care-Philadelphia, PA
August 2018 to August 2020
• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
• Delivered high level of assistance in general household duties, which included dietary, cooking, meal prep and food shopping.
• Transported client to doctor's appointments and to complete other related errands.Implemented individualized care plans, improving patient satisfaction scores by 15%.
Led a team in developing patient care protocols, reducing medication errors by 10%. Coordinated with healthcare professionals to create comprehensive patient care strategies. Streamlined daily routines and tasks, increasing overall efficiency by 20%. Maintained meticulous patient records, ensuring compliance with healthcare regulations. Trained new hires, increasing team efficiency by 25%, and ensured adherence to care protocols, enhancing patient care quality.
Cashier
OTG Management
May 2017 to May 2019
• Promoted specific item options to customers.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Helped customers find specific products, answering questions and offering advice.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Learned roles of other departments to provide coverage and keep store operational.
• Communicated service needs to BOH and FOH associates throughout shift with sense of urgency and professionalism.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.Streamlined checkout process by implementing new software, reducing customer wait time by 20%.
Worked closely with inventory team to ensure product availability, enhancing customer satisfaction. Achieved top sales status by promoting daily specials and upselling, increasing revenue by 15%.
Maintained precise cash handling procedures, ensuring zero discrepancies in daily transactions. Engaged with customers positively, fostering a welcoming environment and boosting repeat business. Promoted add-on sales and daily specials, contributing to a 15% revenue growth. Customer Greeter
Giant Food Stores-Philadelphia, PA
November 2015 to May 2017
• Operated POS system cash, check, and credit card transactions for patrons exchange for food or services.
• Cleaned and organized the store, including the checkout lanes and displays.
• Alerted customers to upcoming sales events and promotions.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Guided and assisted customers with locating items.Facilitated a welcoming environment, enhancing customer satisfaction and loyalty through effective communication and assistance. Streamlined the checkout process, reducing wait times and improving customer throughput during peak hours.
Ensured the accurate processing of transactions, minimizing errors and discrepancies in daily financial reports.
Provided personalized assistance to customers, ensuring their needs were met and questions answered promptly.
Promoted store events and sales with energy and enthusiasm, contributing to increased customer participation and sales.
Facilitated smooth customer flow and enhanced satisfaction by effectively managing entrance greetings and directing inquiries.
Education
High School Diploma
Overbrook High School-Philadelphia, PA
August 2014 to August 2014
Skills
• Expert Expert Expert
• Household Management Inventory Management
• Patient Care Medication Administration Team Leadership
• Commercial Cleaning Retail Sales Security
• Menu Knowledge Customer Service Transportation Assistance
• Home Care Meal Preparation Caregiving
• Custodial experience
• Cleaning Experience Hospital Experience Cashiering
• Environmental Services
• Expert Experienced Expert
• Laundry Cooking Senior Care
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