Multifaceted Administrative & Customer Service Specialist

Nancee Rouse

R E S U M E

******.*****@*****.*** 702-***-**** Las Vegas, Nevada

I am Nancee Rouse, a professional with a background in customer service and administrative support and a business major from Portland Community College in Oregon. I possess various licenses including a Hairdressing License in Oregon and an Insurance Producer License in Washington.

Education and Licenses

I am a business major with a concentration in Business Technologies and have held licenses in hairdressing and insurance. I have been Licensed with the State of Oregon Board of Cosmetology for in-salon and in-home practice. I tested and earned an Insurance Producer License for Life & Disability Policies with the State of Washington Insurance Commissioner.

Work Experience

I have extensive experience in customer service roles, having worked as a Customer Care Associate and Administrative Assistant in various companies across Oregon and Nevada. I have worked as a warranty specialist, as well as furniture customer support in the Furniture Industry. I have worked as a licensed Hair Stylist specializing in color and color repair, doing my own marketing to build a cliental, keeping inventory of products and tools and keeping books for my business.

Volunteer Experience

I have been a volunteer with several organizations including the American Red Cross in Salem, Oregon. At the American Red Cross Western Oregon Region, I was a volunteer on local, regional and national levels, supporting departments such as National Disaster Relief where I worked as a case management support, client services, staffing and lodging. Regionally and locally, I volunteered on Disaster Action Teams, in and out of the local office, assisting Red Cross Clients after disasters such as a house fire, flooding, storm damage and whatever disasters come on a local and regional. I was a volunteer specialist in the staffing department locally in Salem, for larger scale disaster events, and I volunteered with Blood Services where I connected with people regarding upcoming appointments and confirmed or changed information in the system.

With the Union Gospel Mission in Salem Oregon, I was a volunteer in the office administration department of the organization. I folded mailers, stuffed envelopes, helped with marketing projects and entered data into a database of in-kind gift donations to the Mission. At Grace Baptist Church in Salem, Oregon, I was a volunteer with several programs, working extensively with the Children’s Ministry director on events including Vacation Bible School, Musicals, and Large Holiday events. I was also a volunteer with the children’s choir, adult choir, adult ministries and assisted at the Church when volunteers were needing work on large church events.

Education & Training

Portland Community College -Business major with concentration in Business Technologies, Oregon

Hairdressing Education – Phagan’s Beauty School, Salem, Oregon

Continuing Education – (June 2025) I am currently enrolled at Coursera.com, a global online learning platform that offers access to courses and degrees from world-class universities and companies. I am currently improving my Excel skills, learning new formulas and formats, and will be continuing to learn the entire MS Office Suite. I am familiar with most programs within the suite, but I am self-taught and I’m looking forward to learning how to use these programs to the best of their ability.

Employment Positions

Teleperformance for Intuit/turbotax

Emerald Home Furnishings Tacoma, Washington

Customer Care Associate & Manufacture Representative

High end furniture specialist, warranty processing & customer service, order processing, assisting customers in the showroom, and assisting on large order events such as markets several times a year. 2014 – 2015

Williams Sonoma Inc. Las Vegas, Nevada

Pottery Barn customer care sales department call center - Customer Care Representative

Provided product information to customers and assisted with purchases, high volume call-center, high end merchandise, specialized in furniture & product information, providing model specifics, warranty & furniture repair determinations. 2013 – 2014

Ajilon Pro Staffing/CAMCO Las Vegas, Nevada

Administrative Assistant for HOA Area Manger

Used specialized systems to assist HOA Area Manager to send out letters to Homeowners who violate HOA standards and rules within communities in the Las Vegas Valley of Nevada. 2012 – 2013

Holiday Retirement Salem, Oregon

Resident Enrichment Community Support Specialist

The Resident Enrichment department oversees Resident Enrichment programs in over 300 Independent Living Communities across North America. This department supports Enrichment/Activity directors working within each community. I created and published contests and events for the entire 300 Community. I did project management for company-wide contests ending in published calendars, greeting cards, and magazine publications. 2008 – 2010

Country Meadows Village Independent & Assisted Living Woodburn, Oregon

Resident Activity and Enrichment Director

As an Activity and Enrichment Director, I created a program to enrich the lives of seniors living in assisted living (AL). This involved creating activities that could encompass the physical and mental abilities of the current residents of the AL, such as BINGO, group singing, arts and crafts, senior centered exercise and physical activities, trips into local & surrounding communities, entertainers, local musicians and performers, creating events and activities for residents and their families, and celebrating holidays in fun and stimulating ways to get residents involved. This involved a lot of calendars with fun activities throughout each day published monthly, holding scheduled activities per calendar schedule, driving small community bus to the store, resident trips and doctors’ appointments. 2006 – 2008

Qualifications and Skills

Admin support professional experienced working in fast paced environments demanding strong organizational, technical, and interpersonal skills

Trustworthy, ethical, and discreet, committed to superior customer service.

Resourceful in completing projects, able to multi-task effectively

Ability to effectively communicate both verbally and in writing and have a calming demeanor in dealing with customer issues

Process orders received by EDI, Web, phone, fax, e-mail and order desk

Used specialized software, public web sites and other tools to gather information and research - VMS, SAP, AS400, and the entire MS Office Suit

Created, edited and published a monthly planning guide for enrichment coordinators

Project management for companywide contests ending in published calendars, greeting cards, and magazine publications

Made useful contributions to department manager’s programs and training guides

Updated and rewrote the company’s Emergency Preparedness Manual

Specialization in furniture shipped by freight

Experienced in handling incoming calls and correspondence from a broad spectrum of businesses and consumers

Processed and sent communications including certified letters and registered letters

Processed requests for information on the phone, email, faxes and in-person

Contacted new employees, conducted online/ phone training, and ensured they were set up for success

Telephone multi-line system with 10+ lines

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