Disciplined professional, Client oriented, Good communication skills.

Itoro Ayewoh

***** ********* **** *** * Laurel, MD 20708 240-***-**** **************@*****.***

PROFESSIONAL PROFILE

Client-centered professional who combines healthcare, leadership, and customer service experience with involvement in social service organizations that provide support for vulnerable populations.

High Academic Honors Recognition / Dean's List / Honor Roll.

Communication skills needed to provide healthcare and community setting support and advocacy.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Strong time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom, MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 45 WPM.

KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Public and Community Health Systems Program Planning Interview Techniques

Delivery of Services Program Management Social Programs

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology Self-Care

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2026

Introduced to the following concepts:

Assisting, supporting, and advocating for vulnerable populations in various healthcare settings.

Obtaining resources and referrals for public and private services.

Critical thinking and communication skills to resolve community needs.

Intervention strategies, wellness, and self-care.

HIPAA guidelines related to privacy and security of private and sensitive information.

Program emphasized ethics, communication, and problem resolution skills.

VOLUNTEER EXPERIENCE

Brighter Bites – Laurel, MD 10/2025 – Present

Volunteer

Sort and distribute food in the community and provide education about nutrition.

Support activities in the community.

Maintain positive attitude and act with respect while performing duties.

HEALTHCARE INDUSTRY EXPERIENCE

Milton Grace Senior Living – Alpharetta, GA 10/2024 – Present

Resident Care Provider

Provide personal care assistance to residents – personal hygiene, feeding, and mobility.

Observe, report, and document resident conditions and activities.

Promote a safe, clean, and organized environment.

Comply with policies and procedures and abide by HIPAA guidelines to protect privacy.

ADDITIONAL EXPERIENCE

Nigerian Social Insurance Trust Fund (NSITF) – Abuja, NG 2013 – 2024

Team Lead / Customer Service

Supervised and trained employees and oversaw social insurance and employee compensation programs.

Ensured compliance with government regulations and internal policies.

Reviewed cases, resolved escalations, and improved operational efficiency.

PROFESSIONAL CERTIFICATION: Basic Life Support (CPR and AED)

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