Administrative Operations Leader with 20+ yrs Experience

Jennifer McFall

Fairview, OR • 503-***-**** • ******@******.***

Professional Summary

Administrative Operations Leader with 20+ years of experience in office management, financial operations, and customer service. Proven track record of improving workflows, strengthening collections, and supporting team growth. Recently impacted by company merger and ready to contribute immediately. Core Skills

Accounts Receivable & Collections • Office Operations • Process Improvement • Customer Relationship Management • Recruiting & Onboarding • Financial Reporting Professional Experience

Drake’s 7 Dees Landscaping – Portland, OR

Administrative Services Manager / Accounting Administrative Assistant Feb 2018 – Mar 2026

• Led daily administrative and financial operations, improving efficiency across departments

• Managed full-cycle AR/AP including invoicing, collections, and reconciliation

• Resolved complex customer accounts while maintaining strong relationships

• Handled full-cycle recruiting (3–5 years): sourcing, interviewing, onboarding

• Developed training materials and improved new hire onboarding

• Supported operations during staffing transitions and acted as key cross-team liaison TRG Northwest Recruiting & Staffing – Portland, OR Executive Recruiter 2016

• Recruited and placed candidates aligned with client needs and retention goals Umpqua Bank – Portland, OR

Universal Banker II 2012 – 2016

• Managed transactions, supported audits, and advised clients on financial products HSBC

Customer Service & Sales Representative 2003 – 2010

• Managed customer accounts, collections, and achieved top performance recognition Education

Diploma – Reynolds & Alpha High School

Testimonial

“Jennifer is someone you can count on when things get challenging. She steps up, supports her team, and brings positive energy to the workplace.”

References

Available upon request

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