Night Dispatcher & Scheduling Specialist
Resume:
Shondakeeia Coley
Night Dispatcher - Hackbarth Delivery Service
Mobile, AL 36608
************@*****.***
Professional Summary
#readytowork
Work Experience
Diagnostic Scheduler
Mobile Infirmary Hospital-Mobile, AL
June 2023 to Present
Coordinating and scheduling patient appointments for diagnostic tests like imaging scans (X-rays, MRIs, CT scans) by verifying insurance coverage, obtaining necessary authorizations, communicating with patients and physicians, and ensuring accurate scheduling within the facility's guidelines; essentially acting as the central point of contact for managing diagnostic testing. Night Dispatcher
Hackbarth Delivery Service
March 2016 to June 2023
Balance multiple tasks, solve simple and complex challenges, and skilled with customer service, MS office, and stay organized; Build professional relationships and support customers via email & over the phone. Act as a liaison between the customers and company terminals; Provide excellent customer service, quick turnaround and accountability in a fast-paced environment; Follow up with customers about their service experience, address customer concerns and handle customer requests with promptness and professionalism.
Customer Service Representative
Hertz Car Rental Remote
September 2012 to January 2015
Prepared vehicles and ensured vehicle was ready for customer pick-up; Drove and parked vehicles on-lot as needed; Checked for vehicle damage and ensured features of the vehicles are operational; Checked vehicle status. (rentable/non-rentable); Ensured interior of vehicle is clean. (windows, door jams, trunk, vacuum, etc); Filled gasoline tank and check fill levels of all fluids; Cleaned the exterior of vehicle. (debug and wash); Met processing and standardization quotas; Performed related tasks as directed by managers. Parts Driver
Carquest Auto
June 2011 to August 2012
Provided safe, timely and correct parts deliveries to customers; Established efficient route of delivery; Maintained professional attitude, conduct and appearance; Operated the delivery vehicle (car, van or pick up) in a safe and cautious fashion to maintain a clean driving record; stayed in contact with supervisors or dispatchers; dropped bank deposits.
Dispatcher/Driver
Mobile Bay Transportation
September 2010 to June 2011
Monitored driver's schedules, kept track of substitute drivers, and assigned them to routes as needed; Answered up to 5 lines; Assured that each scheduled route is appropriately covered by utilizing available relief or substitute drivers/assistants; made schedules for drivers, made appointments for clients, checked for proper insurance and renewals; drove clients to appointments. Customer Service Representative
Sears Tele Center
February 2001 to August 2010
Determined requirements by working with customers; Answered inquiries by clarifying desired information; researching, locating, and providing information; Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems; Fulfilled requests by clarifying desired information; completed transactions; forwarded requests; Sold additional services by recognizing opportunities to up-sell accounts; explaining new features; Maintained call center database by entering information; Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; processed payments over the phone with credit cards or checks payment. Track down parts that are lost by UPS.
Education
High school diploma in Business
Bishop State Community College - Mobile, AL
1999 to 2001
Diploma
CF Vigor High School
1995
Skills
• 10 key calculator
• Cash handling
• Transportation management systems
• Typing
• Clerical Experience (10+ years)
• Delivery driver experience
• Front desk
• Phone etiquette
• Logistics
• Time Management
• Cash register
• Computer skills
• Microsoft Office
• Hospital experience
• Writing skills
• Driving
• Management
• ICD-10
• Microsoft Outlook
• Specimen collection / processing
• Data Entry (10+ years)
• Microsoft Office
• Supervising experience
• IVR
• Front desk
• Financial services
• Microsoft Word
• Customer service
• Office experience
• Live chat
• Typing
• Customer Service (10+ years)
• Sales
• AS400
• Outbound sales
• Analysis skills
• Telemarketing
• Customer relationship management
• Hotel experience
• English
• Medical Office Experience (4 years)
• Organizational skills
• Communication skills
• SSO
• Microsoft Excel
• Dispatching
• Microsoft Excel
• Restaurant experience
• High-end sales
• Clerical experience
• Relationship management
• Documentation review
Certifications and Licenses
Driver's License
March 2022 to March 2026
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