Operations & Store Manager with 10+ Years Experience
Resume:
Martin Ingram
Philadelphia, PA 19120
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PROFESSIONAL SUMMARY
Experienced operations and store manager with over 10 years of leadership experience in logistics, customer service, and facility management. Proven ability to manage staff, oversee inventory and equipment, and maintain high standards of safety and customer satisfaction. Strong multitasking and problem-solving skills with a hands-on leadership style.
WORK EXPERIENCE
General Manager
U-Haul – Philadelphia, PA
October 2015 – Present
Manage daily operations of a high-volume rental and storage facility
Oversee payroll, employee scheduling, and staff supervision
Maintain and coordinate fleet of rental trucks, ensuring proper upkeep and availability
Manage 350+ storage units, including collections, customer accounts, and maintenance
Monitor and control store inventory and supplies
Handle customer concerns and resolve issues professionally
Conduct routine inspections to ensure safety standards and proper waste disposal
Manager
LRC Services
July 2010 – October 2014
Processed payroll and maintained employee records
Supervised work sites and ensured compliance with safety standards
Addressed customer concerns and maintained client satisfaction
Coordinated daily operations and team responsibilities
Lead Welder
Thalheimer Brothers Inc. – Philadelphia, PA
November 2011 – June 2012
Operated forklifts in compliance with company safety guidelines
Performed cutting, burning, and soldering for various metal fabrication projects
Loaded and unloaded delivery trucks and maintained inventory
Ensured proper handling and storage of materials
EDUCATION
High School Diploma
Olney High School – Philadelphia, PA
1993 – 1997
HVAC Certification (Type I & II)
HVAC Institute
LICENSES
Class C Driver’s License
SKILLS
Operations & Store Management
Payroll & Scheduling
Inventory & Fleet Management
Customer Service & Conflict Resolution
Safety Compliance & Inspections
Basic HVAC Knowledge
Knowledge of Building Codes
Strong Multitasking & Leadership Skills
AWARDS
Perfect Attendance Award
LANGUAGES
English
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