Remote E-commerce Data Entry Clerk
Resume:
Constantino Georgelos
Tucson, AZ 85749
**********@***.***
OBJECTIVE To obtain a position where I can leverage my skills and experience in Customer Service, Bilingual Skills (fluent English/Spanish), excellent computer skills, international travel, real estate sales and property management, mortgage collections, and information technology.
EXPERIENCE
11/16 to
10/25 CITIBANK, North America – Tucson, AZ
Customer Service Specialist, CitiCards Division
Duties and responsibilities include:
Main function is to service Citi Costco Anywhere Visa credit card customers by providing excellent customer service in areas such as taking payments, issuing out replacement credit cards, adding or deleting authorized users, updating account information, explaining finance charges, mailing out statements, and processing billing disputes. Additionally, also assist customers with on-line issues such as signing on.
Consistently preform in top percent of customer surveys on satisfaction ratings in handling and resolving their service issues in a courteous, professional, and timely manner. Have received numerous awards with regards to customer service satisfaction.
07/08 to
10/16 CITIBANK, North America – Tucson, AZ
Loss Mitigation Specialist, CitiMortgage Division
Duties and responsibilities include:
Main function is to secure payments on delinquent mortgage and credit card accounts and work closely with clients to arrive at best possible solution to their particular mortgage and credit card challenges.
Exercise excellent negotiating and probing skills to secure payments on delinquent mortgage accounts, as well as with delinquent credit card accounts.
Provide extraordinary customer support to differentiate CITI from the competition.
Consistently ranked in top 20% of my peers in several metrics such as RABS, customer feedback surveys, as well as money collected, percentage of contacts with payments, reviews per hour.
Work in special projects such as Default Unapplied Funds, Face to Face project, Document Chasing, utilizing all major Citibank systems such as DRI, Filenet, OCS, Cash Window, & MAT tool, among others.
Familiarity with investor guidelines such as FHA, FNMA, Freddie Mac, CMI, and with loan modifications and other loss mitigation options.
11/06 to
04/08 Safeway Inc., National Service Center, Phoenix, Arizona.
Desktop Systems Specialist - Provide software and hardware support in a high volume international call center environment. Main responsibilities include:
Providing accurate and timely resolution to various computer problems
Troubleshooting different computer related problems and requests on platforms such as Windows 2000, XP, NT, and Microsoft Office suite products plus IBM VCIS and UNIX
Job requires analytical ability, excellent communication skills, and thinking “outside the box”.
04/05 to
11/06 West USA Realty, Inc., Kierland Corporate Center, Scottsdale, Arizona.
Real Estate Salesperson - Residential Real Estate Agent primarily working with buyers to assist them in all aspects of the home buying process. Main responsibilities include:
Provide great service for the client by listening to their needs
Negotiating for the best terms
Working with loan officers, home and termite inspectors, appraisers, title companies, and the agent for the other party to assure an overall smooth transaction for the client
Awarded Certificate of Achievement with the designation of “Million Dollar Producer” by achieving a very high sales volume in only the first 9 months of 2005.
09/03 to
04/05 Equity Dynamics, Inc., Property Management Division, Scottsdale, Arizona.
Property Manager - Responsible for managing between eight and ten multi-family and single-family properties throughout the metro Phoenix area. Duties included:
Filling vacancies
Coordinating maintenance service calls
Performing evictions
Reporting to broker and the property owners
Handling tenant disputes
Achieved very high occupancy rates during my tenure, established very good rapport with tenants
EDUCATION University of Arizona - Bachelor of Science in Business Administration, degree in Management Information Systems
Arizona School of Real Estate & Business – Scottsdale, Arizona, Arizona Real Estate Salesperson License
REFERENCES
Mark Islas – 520-***-**** Leonard Cabrera – 520-***-****
John McKinney – 520-***-**** Rene Martinez – 520-***-****
Marcos Enriquez – 623-***-**** Ray Valenzuela – 520-***-****
Miguel Ramos – 520-***-**** Oscar Silva – 520-***-****
Tom Sykes – 520-***-**** Ricardo Garcia – 520-***-****
Juan Carlos Chavez – 520-***-**** Eduardo Saavedra – 520-***-****
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