Customer Service & Scoring Administrator Specialist

TIMOTHY NEWTON II

**** ******** **** **, *****, TX

*********@*****.*** · 979-***-****

To obtain a job within my field of Communication studies that will challenge me and allow me to use my skills and experiences mutually beneficial to both myself and my employer and allow for future growth and advancement.

EXPERIENCE

SCORING ADMINISTRATOR, PEARSON

APRIL 2023-CURRENT (TEMPORARY)

Primary task is to support Scoring Directors during subject-specific, open-ended scoring and to provide first-level monitoring and supervision of and feedback to scorers. DISTRIBUTED SCORER, PEARSON

MAR 2022-APRIL 2023

Evaluating student responses to subject-related open-ended questions according to a customer supplied scoring guide.

VIDEO TECHNICIAN, EAGLE’S NEST MINISTRIES

MARCH 2020 – CURRENT

Weekly Set up and operate audio and video equipment, including microphones, video screens, video monitors, recording equipment, for church weekday and Sunday services STUDENT ASSISTANT, TEXAS A&M UNIVERSITY

APRIL 2016 – AUGUST 2019

Perform administrative tasks required by university staff. duties include taking phone calls and transferring callers to Professors or other staff, making copies for staff members or distributing mail and directing students to different offices or departments. Assistant with annual inventory Prepares primary purchasing documents. Reviews work requests and annual inventory. Coordinates activities associated with conferences. Maintain business files and personnel files. Work as a Receiving Clerk keeping track of shipment schedules for both incoming and outgoing shipments.

USHER, PREMIERE CINEMA

JANUARY 2015 – APRIL 2016

2

Customer Service. Perform essential customer service duties: taking tickets, dealing with questions about pricing and promotions, and performing usher duties. Organizes lines for major movie releases acts as a security guard during the movie, and walks through the Film several times each show, ensuring patrons are safe and the room is secure. EDUCATION

BACHELOR OF ARTS, SAM HOUSTON STATE UNIVERSITY

3.2 GPA, Communication Studies with a focus in Film MAY 2019

DEGREE TITLE, BLINN COLLEGE

2.80 GPA, Mass Communication-Media Studies

MAY 2016

DIPLOMA, NATIONAL HIGH SCHOOL

3.8 GPA GRADUATE CUM LAUDE

SKILLS

• Proactive Monitoring ·

• Constructive Feedback · Subject

Indexing ·

• Supervisory Skills ·

• Employee Engagement ·

Problem Solving

• Analytical Skills

• English Grammar ·

•

• Communication knowledge within a

University Setting

• Film Studies/Media Studies

• Observation

• Proofreading

• Communication

SYSTEM KNOWLEDGE

• Workday

• Concur

• Aggiebuy

• Word, PowerPoint, Excel

• Canopy

ACTIVITIES

• Assist Youth Events

• Professional On-Camera Acting

• Movies, Theater, Script Writing

• Strong communication and people skills

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