Versatile Content & HR Systems Specialist
Resume:
Nichole Kline
Phoenix, AZ *****
*****.*******.**@*****.***
Professional Summary
To obtain a position in which my creativity and skills in content management will be utilized in an effective way to increase productivity for my employer.
Authorized to work in the US for any employer
Work Experience
Behavioral Technician
Centria Autism-Peoria, AZ
June 2025 to Present
• Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill acquisition and behavior reduction
• Collected and analyzed data to monitor progress and make data-driven decisions for treatment planning
• Provided direct one-on-one therapy sessions to clients, following the principles of Applied Behavior Analysis (ABA)
• Supported clients in developing social skills through structured activities and interventions
• Utilized positive reinforcement techniques to promote desired behaviors and reduce challenging behaviors
Human Capital Management Consultant
ADP-Tempe, AZ
August 2021 to Present
• Use several different analysis and performance measurement tools to assess a clients needs
• Facilitate training for HR software applications
• Create and provide training documentation for client needs
• Access and configure client software to meet business requirements
• Manage many projects at once with members of several different teams. Ensure cohesive collaboration and seemless transitions for clients.
Implementation Consultant II
PrimePay-Remote
March 2024 to May 2025
• Configure and quality assure software according to client specifications
• Test software configurations for accuracy and resolve any issues or bugs during implementation
• Collaborate with internal teams to ensure data integrity and resolve and adjustments required for completion
• Identify and report issues or bugs for resolution
• Facilitate meetings to analyze client business requirements and provide guidance on implementation projects
Volunteer
Scottsdale CTC-Scottsdale, AZ
June 2020 to May 2025
• Organize patient engagement activities, flyers and create decor
• Create employee appreciation gifts and anniversary gifts Business Consultant
Hyland Software-Westlake, OH
August 2015 to August 2020
• Effectively apply deep technical, applications or functional knowledge to our company's larger delivery projects that are complex in nature.
• Provide customers with consulting expertise and best practice recommendations across entire solution
• Advise implementation teams through the successful discovery, design, implementation, test, and deployment of complex and advanced company software solutions and related technologies
• Serve as a thought leader within domain area, both internally and externally; provide leadership for product, deployment and industry best practices
• Provide feedback to senior management on improvement opportunities related to delivery of service, software, and solutions deployed
• Assist in business development activities including sales to service hand off and scoping solution to assure vision is supported by the customer, product, and solution delivery team
• Assist with creating new delivery methods, tools, and other work products in support of delivery of service
• Identify and advise through resolution of high visibility issues and challenges which may be technical or business oriented
• Assist with development and presentation of internal training courses on technical and business concepts
Technical Consultant
timken steel-Canton, OH
May 2014 to August 2015
• System administrator for VMware
• Converted code from c++ to VB
• Duplicate and manage VMware/RDB based database to Windows/Sql based Information Services Manager
Smoke N' Hammer-Eau Claire, PA
November 2012 to November 2012
Created a database in MySQL for private business.
* Manage a small project team of 4 Information Technology students to accomplish all requirements from customer.
* Work with customer to maintain business website in JavaScript.
* Prepare and present workshops to stakeholders to inform about project progress. Human Services Member
Americorps-Slippery Rock, PA
August 2009 to May 2010
Identified Problems within local and global community.
• Recruited volunteers to assist with programs.
• Developed adequate funds for programs.
• Worked with several different companies such as Habitat for Humanity, FeedMySheep, IU4 Preschool, ICARE House, etc.
Microsoft Office, SQL, MySQL, HTML, JavaScript, C++, Visual Basic, Linux Ubuntu, RedHat, Windows XP, Windows Vista, Windows 7, HEXeditor, Forensic Toolkit References
References are available on request.
Education
Information Systems (B.S.)
Slippery Rock University-Slippery Rock, PA
December 2013
Skills
Microsoft SQL Server Management Consulting Technical writing Customer support Time management Business Consulting ERP systems Communication skills SharePoint MySQL SQL Content Management Systems Business requirements Software testing Unit testing Microsoft SharePoint System Administration Systems analysis Project management software Product management User Interface (UI) Operating Systems Business Requirements Windows Agile System administration Content Management Editing Systems Analysis Visual Basic Human Capital Management Operating systems Microsoft Office
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