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LAURA J. ADEMA

Aurora, CO • 303-***-**** • ***********@*******.***

PROFESSIONAL SUMMARY

Compassionate and dependable Registered Nurse (retired) with over 40 years of healthcare experience, including nearly a decade in telephone triage. Known for effective communication, empathy, and attention to detail. Seeking a customer service oriented, part-time role in retail, library services, bookstore environments, or food service where people skills and professionalism can contribute to a positive customer experience. CORE SKILLS

• Time Management & Prioritization

• Customer Service Oriented

• Detail-Oriented & Organized

• Compassionate & Empathetic

• Reliability & Strong Work Ethic

• Adaptability & Willingness to Learn

• Basic Computer Skills

• Cash Handling & Transactions

PROFESSIONAL EXPERIENCE

Telephone Triage Nurse

Centura Health / CommonSpirit Health September 2014 – August 2023

• Provided patient assessment and care guidance via telephone

• Prioritized patient needs using critical thinking and clinical judgment

• Delivered compassionate support while ensuring accurate documentation

• Maintained high standards of patient confidentiality and care quality

• Letter of recommendation available upon request

Retail Associate (Seasonal Roles)

Target – Aurora, CO & Castle Rock, CO

• Assisted customers with purchases and product inquiries

• Handled transactions and maintained organized store areas

• Supported team operations during high-volume seasonal periods CNA Instructor

• Led two 12-week Certified Nursing Assistant training sessions

• Taught and mentored ten students per cohort

• Supported skill development and career readiness in healthcare Writer / Published Author

Castle Rock Writers

• Co-authored a published Douglas County history book

• Collaborated on research, writing, and editing

• Letter of recommendation available

Home Health Care Provider

• Provided in-home care for a medically fragile, high needs child

• Delivered compassionate, attentive, and consistent care over four years

• Letter of recommendation available

Education

• Bachelor of Science in Nursing – University of Phoenix, Denver

• Nursing Training – U.S. Army Nurse Corps, Fitzsimons Hospital, Aurora, CO

• Diploma Studies – Western Michigan University, Kalamazoo, MI

• High School Diploma – Lee High School, Wyoming, MI

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