Restaurant Professional Seeking Growth

Bionca Santos-Martinez

**** * ********* ** **** Palm Beach FL 33417 · 561-***-****

*********@******.***

EXECUTIVE PROFILE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. EXPERIENCE

Server Assistant/To Go Server/Certified Trainer AUG. 2024 - CURRENT Longhorn

● Greeted and welcomed guests, ensuring a positive first impression

• Escorted guests to their assigned tables while providing attentive service

● Managed table turn over while thriving in dynamic and fast-paced work environments

• Proactively provide guests with essential items, including silverware, crayons, and coloring books for children, ensuring their comfort and satisfaction.

• Assisted servers by taking drink orders and delivering bread when necessary

• Cleared and sanitized tables efficiently to prepare for the next seating

• Accurately took food and beverage orders utilizing POS systems.

• Answer telephone calls and manage online ordering systems to process takeout, and curbside orders efficiently

• Coordinated with BOH staff to ensure timely, accurate food preparation and packaging

• Package food orders securely and accurately, ensuring all items, condiments, utensils, and special requests are included.

• Greet customers promptly, verify orders, and process payments using POS systems, including handling cash and credit transactions.

• Proactively assisted team members by running food to tables during peak hours as needed. Hostess AUG. 2023 - DEC. 2024 Saito's - West Palm Beach, FL

● Maintained professional and friendly manner interacting with guests by phone and in person

● Completed numerous to-go order phone calls per shift, conveying menu options and prices over the telephone

● Prepared restaurant to-go orders by assembling plastic takeout bags, condiments, and utensils.

● Collecting payments while providing superior customer service

● Manage customer grievances to ensure customer satisfaction

● Monitor establishment for proper cleanliness and supply levels

● Reconciled cash in tills at the end of each shift. Drink runner AUG. 2022 - DEC. 2022 Pete’s Place - West Palm Beach, FL

● Responsible for delivering correct drink orders to tables according to order documentation

● Maintain speed of service while minimizing errors

● Assisted servers with table settings and beverage refills to support high volume shifts

● Maintain a sanitary work environment

EDUCATION

HIGH SCHOOL DIPLOMA 2024

SKILL HIGHLIGHTS ● Adaptability

● Customer service ● Organization

● Problem Solving ● Attention to detail

● Teamwork & Collaboration ● Communication

● Multitasking

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