Customer Service Professional

Heather Enos

408-***-**** **************@*****.*** San Jose, CA 95123

An empathetic and conscientious professional. Looking to obtain employment where my skills and experience are used to bring positive change in the lives of others. Passionate about helping others and have experience with people of all ages and backgrounds. SUMMARY

• Patient Coordination

• HIPAA Compliance

• Medical Record Management

• Epic Systems

• Appointment Management

• Data Entry

• Attention to Detail

• Time management

• Task Prioritization

• Multitasking

• Problem-Solving

• Adaptability

• Reliability

• Customer Service

• Interpersonal Communication

• Professional Demeanor

• Self Motivation

SKILLS

11/2024 - Current

10/2021 - 11/2024

Registration and Scheduler Diagnostic Imaging

Palo Alto Medical Foundation, PAMF Palo Alto

• Manage scheduling of diagnostic imaging procedures

• Collaborated with medical staff to prioritize urgent patient needs and streamline workflows.

• Communicated with patients regarding appointment confirmations and changes effectively.

• Assisted in training new schedulers on best practices and system usage protocols.

• Check room and equipment availability for scheduled procedures.

• Maintained positive working relationship with fellow staff and management.

• Ensure privacy of each patients' PHI.

Imaging Tech Aide

Shared Imaging, LLC Santa Clara, CA

• Coordinated setup and organization of imaging equipment to optimize workflow and enhance patient safety.

• Prepare and position patients to produce high-quality images.

• Assist Imaging Tech in troubleshooting any technical issues with the MRI machine to minimize downtime and ensure the timely completion of scans.

• Provide support to the Imaging Tech by assisting with scanning protocols and answering general questions from staff.

• Adhere to all regulatory and safety standards, educate patients on procedures, and answer patient questions.

• Executed cleaning and sterilization protocols in imaging department to minimize risk of infectious disease transmission.

EXPERIENCE

Social Service Assistant 10/2019 - 07/2020

Canyon Springs Post Acute San Jose, CA

• Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.

• Coordinated psychosocial resources to effectively address residents' identified needs.

• Provided emotional support and counseling to residents and families, fostering resilience during challenging times.

• Scheduled and facilitated initial and ongoing care conference between residents and families.

• Collaborate with the activities department to develop and implement social activities for residents, enhancing their quality of life.

• Investigated grievances and communicated with administration to enhance facility relationships with residents and families.

Associate of Arts: Psychology 07/2013

The University of Phoenix, Online

EDUCATION

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