Dependable, Self Starting Administrative Professional

Cheryl Brookshire

Cell: 713-***-**** / Email: **************@*****.***

SKILLS:

Project Management

Reception

Client Communications

Customer Experience

Conflict Resolution

Relationship Building

Troubleshooting

Client Relations

Multi-Line Phone Systems

Typing 55 WPM

Microsoft

Word

Excel

Administration

Quick books

Outlook

Cal Type

Job Runner

Professional Summary

Dedicated and detail-oriented professional with over 40 years of experience in customer service, accounts receivable, and front desk administration. Proven ability to manage high call volumes, handle billing and collections, and provide exceptional support to clients and internal teams. Adept at using CRM and accounting systems, resolving conflicts, and maintaining a welcoming and efficient reception area.

WORK EXPERIENCE:

Innovative Flooring Solutions - January 2008-March 2021

Handle incoming customer inquiries via phone and email, resolving issues efficiently and professionally.

Process payments, generate invoices, and follow up on overdue accounts to reduce aging receivables.

Maintain accurate customer records and transaction logs using accounting software.

Collaborate with internal departments to resolve disputes and ensure customer satisfaction.

Reduced outstanding receivables by 20% through proactive collections

Managed front desk operations including greeting visitors, answering multi-line phones, and scheduling appointments.

Sorted and distributed incoming mail, prepared outgoing correspondence and packages.

Provided administrative support such as data entry, filing, and maintaining office supplies.

Assisted the finance team with billing tasks and tracked incoming payments.

Maintained a positive and professional reception area, enhancing client experience.

References Available Upon Request

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