Customer Service Professional and Resolutions expediter
Resume:
Lori Chapman
Gilbert, AZ *****
***************@*****.***
Professional Summary
Skilled team player with strong background in a variety of environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Skills
Relationship building
Flexible and adaptable
Active listening
Good Telephone Etiquette
Recordkeeping
Customer service
Decision-making
Supervision and leadership
Organization
MS office
Work Experience
February 2014 - Current
Home Depot.com
Corporate Resolutions
Helped team complete assignments to meet goals.
Completed assigned tasks prior to shift end.
Reviewed activities regularly to identify opportunities for improvement.
Finished tasks and job duties, adhering to deadlines to avoid delays.
March 2012 - January 2014
Avoya Travel
Travel Agent
Coordinated and planned hotel, leisure, air, tour and cruise travel arrangements.
Arranged insurance to safeguard clients in case of international emergencies.
Created tour and travel packages to cultivate inclusive client experiences.
Gave advice about local weather conditions, customs and attractions in vacation destination.
June 2010 - March 2012
Norwegian Cruise Line
Cruise Specialist
Analyzed sales data to identify trends and areas for growth in the travel portfolio offered.
Maintained a high level of customer service by promptly addressing and resolving complaints or issues.
January 1985 - April 2010
Excell Retail Stores - Phoenix, AZ
Self Employed
Worked well with different people to address challenges and solve problems collaboratively.
Kept work area organized and clutter-free.
Addressed concerns quickly to avoid lasting issues.
Monitored processes and recommended methods for improvement.
Submitted and Managed payroll for 30 employees
Handled local, state and federal taxes
Education
Northern State College Aberdeen, SD, SD
No Degree Business
May 1978
Central High School
High School Diploma
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