Customer-Focused IT-Ready Support Specialist

SHAMIR MILLER

PHOENIX AZ 602-***-**** ************@*******.*** WWW.LINKEDIN.COM/IN/SHAMIR-MILLER PROFESSIONAL PROFILE

Dedicated and detail-oriented Customer Service Specialist with 19 years of customer-oriented service experience. Extensive experience of customer relationship building, problem solving, first-call resolution, and network fundamentals. Ready to resolve customer’s technical issues. Excited to gain additional experience in IT support, hardware installation, and system maintenance in an entry-level IT role. With a passion for problem-solving, skills and precision for ensuring seamless system performance and user satisfaction. TECHNICAL SKILLS

Hardware: PC Maintenance, BIOS/UEFI, Troubleshooting Operating Systems: Windows, Linux, macOS, Command Line Tools Networking: TCP/IP, DNS, DHCP, Routers, Switches

Security: Firewalls, Antivirus, Endpoint Protection Virtualization: Virtual Machines, Hyper-V, VMware

Mobile Devices: Android, iOS Configuration and Troubleshooting CERTIFICATES

CompTIA A+ December 2024

Google IT Support December 2024

Completed courses in Business Management, Communication, Success Fundamentals EDUCATION

Per Scholas Powered by TEKsystems Phoenix, AZ

● End User Desktop Support January 2025

15-week Intensive live training to gain proficiency in EUDS technologies

● CompTIA A+ Certification December 2024

Western Governors University

● Leadership Certificate September 2024

Introduction to Sociology

Organizational Behavior

Values Based Leadership

PROFESSIONAL EXPERIENCE

Licensed Life Insurance Producer WFG Financial Remote August 2021- Sept. 2023 ● Communicated with clients outside of the organization.

● Used product knowledge expertise to provide consultation to prospective clients.

● Interpreted the meaning of information to help clients to make informed choices.

● Evaluated/audited client information to ensure accurate reports. Seamless Access Representative Jefferson Health Stratford, NJ February 2021- May 2021 ● Triaged incoming ED patients by collecting PII and entering the data into EPIC software. ● Communicated clearly with supervisors, peers, and patients to relay pertinent information.

● Performed administrative tasks daily.

● Processed billing information: insurance information, cash, and debit/credit card co-pays; and balanced a cash drawer.

Enrollment Specialist/Receptionist Philadelphia Corporation for Human Services Elkins-Park, PA September 2017- November 2020

● Established and maintained new and existing relationships with consumers.

● Performed administrative tasks on a daily basis.

● Updated and processed information from consumers, care and state agencies.

● Used creative thinking when coordinating care for consumers and creating the company newsletter. Phone Bank Operator Becker ENT Voorhees, NJ June 2015- Oct 2015 ● Obtained PII from patients, documented and scheduled patients for appointments with doctors within the practice in a call center environment.

● Coordinated patients’ appointments in accordance with doctor availability in 6 different locations. ● Clearly communicated with doctors, support staff, and clients to ensure seamless care. ● Performed daily administrative activities including answering calls on a multi-line phone, listening to vm and returning calls, data entry, scheduling, faxing, printing, and emailing. Customer Service Specialist Xerox Cherry Hill, NJ September 2014 - May 2015 ● Received incoming calls in a high-volume call center environment to assist Verizon employees with their healthcare benefits.

● Entered PII into a multi-screened computer system using secured databases to process participants' information.

● Provided expert advice and guidance regarding insurance plans to employees and former employees and enrolled them into their desired health plan.

● Communicated clearly and effectively with plan participants, supervisors, and co-workers on a daily basis.

● Effectively identified participant concerns and resolved the issue during the call. Escalated unresolved participant grievances for further investigation.

● Identified any issues with log-ins and troubleshooting when necessary.

● Performed administrative tasks daily.

Contact this candidate