Tech-Proficient IT Specialist with Problem-Solving Focus

FABRICE RUGOGWE

T e c h P r o f e s s i o n a l

I am an enthusiastic IT professional with a strong commitment to problem-solving and continuous learning. Possessing adeptness in working autonomously and collaboratively within teams, I am driven by a dedication to delivering high-quality solutions that align with business objectives and meet deadlines. My ability to effectively organize and articulate complex solutions enables me to communicate clearly and accurately. Thriving in dynamic and fast-paced environments, I excel in prioritizing tasks to ensure efficient workflow.

Experience

2016

Enter Your Degree

Adventist University of Central Africa,

Rwanda, Africa

Bachelor of Science in Computer

Science, IT

Skills

APP DEVELLOPER

BUILD WEBSUTE

CAMERA INSTALLATION AND

SECURITY

COMPUTER NETWORK SKILLS

COMPUTER REPAIR

COMPUTER SYSTEMS

ENGLISH

GOOGLE APPS

GRAPHIC DESIGN

MICROSOFT OFFICE

PRINTER REPAIR

SOCIAL MEDIA

SOFTWARE INSTALLATION

WINDOWS DESKTOP

CASE CATALYST

ECLIPSE

GOOGLE DOCS

LAPTOP

LEXISNEXIS

LOTUS

MICROSOFT OFFICE

Education

2016-2017

IT Support

Walmart, Odessa, Texas

Install, upgrade, support, and troubleshoot for printers and computer hardware. 2013-2016

End User

Cyuda Company Ltd., Rwanda, Africa

Provide technical support to end users via phone, email, and in person. Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.

Set up and configure new user accounts and workstations. Maintain and update IT documentation and knowledge base. Assist with network and connectivity issues.

Coordinate with other IT team members to resolve complex issues. Provide training and support to end users on various software applications. 2020-2021 Zip Supply, Odessa, Texas

IT & Networking for Business

Provided Technical Support: Delivered expert technical assistance to ensure smooth operations of IT systems, resolving issues promptly and efficiently to minimize downtime and maximize productivity. Managed Printing and Embroidery Services: Oversaw printing and embroidery services, ensuring high-quality output and customer satisfaction through meticulous attention to detail and adherence to client specifications. Handled Cashier/Money Handling Responsibilities: Managed cashier duties with precision and accuracy, handling monetary transactions securely and maintaining financial records in compliance with established protocols.

2018-2019 Ace Completions, Odessa, Texas

IT Support

Networking & Maintenance: Managed networking infrastructure, ensuring optimal performance and reliability. Server Administrator: Oversaw server operations, maintaining functionality and security. Hardware & Software Maintenance: Conducted routine maintenance on hardware and software systems to uphold efficiency. Software Installation: Installed and configured software applications to meet organizational needs. Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

2019-2024 (july)ProzLab, Odessa,

Texas

IT & Networking

Consultant,

Provided Technical Support: Offered expert technical assistance to clients, troubleshooting issues and resolving them promptly. Website Building & Maintenance: Designed and maintained websites for clients, ensuring functionality and user satisfaction.

IT Support: Delivered comprehensive IT support services, addressing client inquiries and resolving technical issues to optimize business operations. Language

Installed and configured computer systems and networks Managed software installations, updates, and troubleshooting Provided user support, training, and data backup solutions Ensured system security and optimized performance

2024-(september -october) WWWT /EXXOLMOBILE

Mildland, Texas

IT analyste

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