Executive Assistant
Resume:
Patricia Ilardi
Yulee, Florida *****
*******@******.***
Professional Summary
Enthusiastic Executive Assistant/Department Manager/Accounting Clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Company Administrative Activities. I am motivated, organized, loyal, and willing to grow and excel in all aspects of my career.
Accomplishments
Planned corporate meetings, special events for groups of 40 plus employees. Oversaw Accounting for Construction/Renovation Department, Executive Assistant to Marketing Company President, Department Manager for 30 plus team members, Advocate for Service Providers, team, and customers. Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved Human Resource Issues. Team/Staff Retention. Skills
Filing
Advanced MS Office Suite
Social Media Knowledge
Multi-Line Phone Proficiency
AR/AP
Advanced Clerical Knowledge
Strong Interpersonal Skills
MS Office
Scheduling
Employee training and development
Business administration
Human Resources Management
Administrative support
Travel coordination
Office management
Event organizing
Strategic Planning
Office administration
Travel accommodations
Staff Management
Expense reporting
Schedule Management
Mail handling
Compensation and benefits
Conflict management
Conference planning
Schedule & calendar planning
Budgeting
Report analysis
Project Management
Bookkeeping
Work History
May 2022- February 2026
U-Haul International, Inc
U-Box Analysis
Work with Moving Help Contractors (Service Providers) and Field support to Advocate for the best needs for customers.
Planning projects and process improvements for teams while working with other departments. Coordinate with the recruiting and marketing teams to push projects forward. Interview, Hire and Train new team members.
Handle escalated Provider and Team Concerns.
Develop and maintain spreadsheets and data to track issues in the field and Service Providers. Coaching/Educate Team as well as Service Providers on performance. Administrative Duties assigned.
January 2021-May 2022
U-Haul International,Inc
Department Manager for Contact Center Sales and Support Manage approximately 30+ agents by Coaching, managing, and developing team members. Overall team performance, meeting or exceeding team goals, team statistics, monitoring, and communication. Resolving customer service opportunities, floor management, complete any projects delegated by the Director, Senior Staff, or the Vice President.
August 2011 to January 2021
U-Haul Of Western North Carolina Hickory, NC
Marketing Company Executive Assistant
Screen and prioritize reports and information for the Marketing Company President Direct all company administrative activities including personnel administration, payroll, benefits, awards, unemployment, and workers' compensation.
Assist with hiring needs such as setting up interviews for Center General Managers and Area Field Managers
Perform profit/loss and end-of-month reports, handle Accounts receivable/payable, fund petty cash, and perform store audits.
Assume Marketing Company President's responsibilities in times of emergency. Coordinate projects to better improve facilities, overseeing vendor relations throughout the marketing company.
Assist in purchasing properties by researching county records for property values. Coordinate utilities, changing locks, insurances once purchased.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members including DOT Files for Drivers
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support. Responded to emails and other correspondence to facilitate communication and enhance business processes.
Created expense reports, budgets, and filing.
Support the current day-to-day workflow, general organization, and administrative duties. Track, log and process payments and invoices
Perform research activities and other tasks as necessary. January 2008- January 2011
Northwestern Mutual- Hauppauge, NY
Chief Operations Officer
Responsible for Managing Partners Calendar, schedule meetings, coordinate events, filing and process commissions for agents, payroll, Accounts Payable and Accounts Receivable. August 1996-January 2008
Osceola County School Board-Kissimmee, Florida 32743 Accounting Clerk II Facilities New and Renovation Projects Responsible for clerical and bookkeeping work in the examination, analysis, and verification of New and Renovation Projects. Job assignments involve maintenance of bookkeeping controls, Assist Project Managers in creating Purchase Orders, submitting payments to contractors for construction stages of all construction (New, Remodel, and Renovation). Maintain accounting records for audits of all accounts. Education
June 1976 Islip High School Islip, New York
High School Diploma in Business
References Upon Request
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