Quality Assurance Leader with Diverse Operations Experience
Resume:
Kareema Smith
Christiansted, VI *****
*************@*****.***
Willing to relocate to: Wynnewood, PA - Saint Croix, VI - Atlanta, GA
Authorized to work in the US for any employer
Work Experience
Quality Assurance Service Manager
TROJAN LABOR-Melbourne, FL
May 2017 to Present
• Collaborated with 6 software development engineers to understand the features architecture's of multiple web-based applications to carry out testing with 100% efficiency
• Conducted browser compatibility (MSIE, Firefox, Chrome, Safari) Os Compatibility (Windows XP, IOS) testing of the applications
Quality Assurance Supervisor
PEOPLE READY-Naples, FL
March 2013 to May 2017
• Developed testing reports, reducing data to key insights that helped increase team efficiency by 31% in a single fiscal quarter
• Developed ReQtest is a QA software which acts as a comprehensive quality assurance software recommended by Test Managers and has over 11,000 users across the globe. It helps to test teams in overcoming any testing challenges, managing testing priorities and accomplishing the testing objectives.
Environmental Supervisor
LANKENAU HOSPITAL-Wynnewood, PA
October 2010 to February 2013
• Deliver linen and supply to all designated areas, organize and stock garments in distribution areas • Sanitize utensils and apply formulas to use equipment
• Record inventory records for shipment, document all work orders performed
Marketing Analyst Supervisor
LIMITLESS STRATEGIES / 300 MARKETING-Jenkintown, PA
April 2008 to September 2010
• Developed company campaign for customers, promoted brand awareness, secured accounts through development system
• Designed rational quarterly quota
• Handled Accounts receivable/Payable
Assistant Grant Development Intern
THE CENTER FOR RETURNING CITIZENS-Philadelphia, PA
October 2006 to November 2008
• Researched appropriate funding streams, forwarded documents to corresponding departments for review and follow up
• Prepared letters of intent to present to donation sources
• Drafted presentations of company overview for proprietors
• Assisted team members with goal implementation
Executive Administrative Intern
MAYOR'S OFFICE OF COMMUNITY SERVICE-Philadelphia, PA
September 2004 to February 2008
• Managed all departmental literature and correspondence
• Entered data information into computerized database with file structure
• Recorded and transcribed shorthand notes for issuance of departmental memorandum as needed • Edited correspondence, reports, and presentations
• Ensured provision of quality customer service to individuals with inquiries or concerns
Quality Assurance Liaison
TELERX, INC.-Horsham, PA
August 2000 to February 2004
• Monitored performance of quality control systems to ensure effectiveness and efficiency • Directed product testing activities throughout production cycles on spreadsheets • Analyzed quality control test results and provided feedback reports to appropriate departments • Interpreted SOP to control team for production management staff review
• Communicated quality control information to all vendors and contractors;
• Conferred with marketing and sales departments to define client requirements
Transcription Loan Processor
ACS, INC.-Horsham, PA
January 1997 to October 2000
• Maintained processing, production, and inspection information by supplying loan reports
• Studied work orders, instructions, formulas, and processing charts to determine specifications and sequence of operations
• Monitored operations and adjusted controls of production machines and equipment to produce compositions with specific electronic properties
• Manipulated valves, switches, buttons, and key commands to start semiconductor processing cycles
Judgment Account Processor
TATE KIRLIN & ASSOCIATES-Philadelphia, PA
March 1998 to January 2000
• Negotiated settlement arrangements
• Executed effective payment schedules for clients
• Researched and skip traced client address and contact information ● Organized weekly team Meetings for status update
CURRENTLY MY MOST EFFICIENT METHOD OF CONTACT IS VIA EMAIL
Education
Master's degree in Industrial & Organizational Psychology
National University - San Diego, CA
September 2023 to Present
Bachelors of Science in Human Resource Management
American Intercontinental University - Schaumburg, IL, US
2021
Associates of Science in Business
Grand Canyon University - Phoenix, AZ, US
2014
Roxborough High School - Philadelphia, PA, US
1996
Diploma in Communications
2000
Skills
• Scout
• C
• Selenium
• SQL
• Datadog Instrumental
• Access
• Jira
• Java
• New Relic
• Skylight. Microsoft
• QuickBooks
• AppSignal
• ASP
• Agile Project Management
• SAP
• SAP HANA
• SAP CRM
• Test automation
• SDLC
• Software testing
• Agile
• Test cases
• Software development
• Performance testing
• Test-driven development
• Customer service
• HTML5
Certifications and Licenses
PMP
CompTIA Network+
BICSI Certification
ASCP Certification
CompTIA Security+
CCNA
ITIL Certification
Licensed Clinical Social Worker
LMFT
LPC
Certified Property Manager
Certified Apartment Manager
Guard Card
Armed Security License
Class D Security
Certified Notary Public
Assessments
Supervisory skills: Motivating & assessing employees — Completed April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Written communication — Proficient
April 2023
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Volunteer for the Salvation Army 167 hours
Volunteer for Daily Bread Melbourne, FL
Contact this candidate