Cybersecurity Operations and Compliance Specialist

K E L L Y J O N E S

P R O F E S S I O N A L S U MMARY

Cybersecurity professional with hands-on experience in security operations, incident detection and response, and compliance within regulated environments. Skilled in monitoring SIEM alerts, analyzing security events, and executing incident response procedures. Background includes fraud/security operations, forensic analysis, and access management. Trained in cloud security, threat detection, and compliance through Vanderbilt University Cybersecurity Bootcamp. Adept at collaborating with cross- functional teams, documenting incidents, and contributing to continuous improvement of security posture.

C E L L : ( 9 0 1 ) 4 1 7 - 0 0 8 2 E M A I L : K E L L Y . 9 6 . J O N E S @ G M A I L . C O M S K I L L S

Security Operations: SIEM monitoring (Splunk), Cloud Guard, Security Zones, IDS/IPS exposure Incident Detection & Response: Threat investigation, log analysis, phishing/social engineering response Compliance & Documentation: HIPAA, HITRUST, HITECH standards, incident reporting, audits Identity & Access Management (IAM): RBAC, SoD, IDCS, least-privilege enforcement Email & Endpoint Security: Microsoft Defender, Proofpoint, Mimecast Vulnerability & Risk Management: Forensics, root cause analysis, risk assessments Collaboration: Cross-team coordination, policy development, security awareness training Office management and organization

Scheduling, calendar coordination, and meeting logistics Recordkeeping and data entry accuracy

Document preparation and correspondence handling

Customer service and professional communication

Confidential information management

Workflow optimization and task prioritization

Strategic planning and operational oversight

Staff supervision, training, and performance evaluation Workflow improvement and process optimization

Budgeting, inventory, and resource management

KPI tracking and data-driven decision making

Cross-department collaboration and project coordination Compliance, safety, and quality control

Professional Experience

Security Specialist

Caterpillar Financial November 2025 – Current

Issue, manage, and deactivate employee and visitor access badges in accordance with company policies Control access points by verifying identification and granting or denying entry as appropriate Conduct routine patrols of interior and exterior areas to ensure safety and security compliance Monitor surveillance cameras, alarm systems, and security equipment for suspicious activity Respond to and report security breaches, safety hazards, or suspicious behavior in a timely manner Enforce corporate access control procedures and security protocols Maintain detailed and accurate incident reports, daily activity logs, and access records Assist with emergency situations, including evacuations, medical incidents, or lockdown procedures Communicate effectively with management, employees, visitors, and emergency responders Provide professional customer service while maintaining a firm but courteous security presence P R O F E S S I O N A L E X P E R I E N C E

Cybersecurity Specialist (Contractor) – Fraud/Security Operations Comcast / TEKSystems April 2025 – July 2025

Monitored and investigated suspicious activity, phishing attempts, and social engineering threats. Conducted forensic analysis of email and network logs, applying encryption/authentication protections

(SPF, DKIM, DMARC).

Executed incident response procedures, documenting findings and ensuring compliance with enterprise standards.

Collaborated with fraud and SOC teams to detect, contain, and mitigate malicious campaigns. Spearheaded fraud detection initiatives by analyzing network activity, email traffic, and account behavior to identify and mitigate potential security breaches. Conducted comprehensive risk assessments to evaluate system vulnerabilities and implement proactive controls that reduced exposure to cyber threats.

Utilized advanced data analytics to detect anomalies, uncover fraudulent patterns, and support investigation efforts across multiple digital platforms. Collaborated with cross-functional teams to develop and deploy security protocols, ensuring compliance with organizational and regulatory standards.

Responded swiftly to incidents by performing root cause analysis, developing mitigation strategies, and strengthening preventative security measures.

Produced detailed reports summarizing findings, risk trends, and recommended improvements for executive and technical stakeholders.

Security Specialist

Allied Universal Security April 2025 – August 2025 Monitored surveillance systems, enforced access control, and responded to incidents in real time. Documented logs and reports, collaborating with emergency responders to maintain safety and compliance.

Monitored and analyzed security systems, cameras, and alerts within the Security Operations Center

(SOC) to identify potential threats or unauthorized access attempts. Performed regular facility and system security checks to ensure compliance with company policies, safety standards, and access control protocols.

Managed administrative privileges for employee access badges, maintaining accurate records of badge issuance, deactivation, and authorization levels.

Conducted incident investigations, reviewed security logs, and escalated critical findings to appropriate management or cybersecurity teams.

Collaborated with IT and cybersecurity departments to track and report suspicious network or badge activity, ensuring both physical and digital assets remained secure. Prepared daily and incident reports summarizing security status, vulnerabilities identified, and corrective actions taken.

Help Desk Representative/ CSR

Harte Hanks September 2024 – December 2024

Provided technical support to end users by troubleshooting hardware, software, and network issues via phone, email, and remote access tools.

Diagnosed and resolved Tier 1 and Tier 2 incidents efficiently, escalating complex issues to higher-level support when necessary.

Managed user accounts, password resets, and access permissions through Active Directory and other administrative tools.

Installed, configured, and maintained computer systems, applications, and security updates to ensure optimal performance and compliance.

Delivered excellent customer service by clearly communicating technical solutions and documenting support activities in ticketing systems such as ServiceNow or Jira. Collaborated with IT and cybersecurity teams to ensure system integrity, perform risk assessments, and maintain data protection standards.

Supervisor

Me-Time Drop- In Child Care Centers December 2022 – July 2024 Oversaw daily operational activities to ensure efficiency, productivity, and compliance with company standards and safety protocols.

Managed and coordinated staff schedules, workloads, and performance to meet business goals and maintain consistent service quality.

Streamlined workflows and implemented process improvements that enhanced operational efficiency and reduced downtime.

Monitored key performance indicators (KPIs), analyzed operational data, and prepared reports to support strategic decision-making.

Trained and mentored team members on standard operating procedures, equipment use, and company policies.

Collaborated cross-functionally with management, logistics, and support departments to resolve issues and optimize resource utilization.

Ensured inventory accuracy, proper documentation, and adherence to budget and compliance requirements.

Cybersecurity Certificate – Vanderbilt University (2023–2024) Security operations labs: SIEM (Splunk), firewalls, IAM, RBAC, encryption. Incident response simulations: phishing, malware analysis, penetration testing. Governance and compliance training (HIPAA, HITECH, HITRUST). Bachelor’s Degree in Professional Studies – University of Memphis (2021–2022) Associate’s Degree in Early Childhood Education – Rasmussen College (2016–2020) E D U C A T I O N & T R A I N I N G

CompTIA Security+

Oracle Cloud Infrastructure Security (planned)

CISSP (future goal)

C E R T I F I C A T I O N S

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