Multi-Line General Adjuster NE / Nationwide
Resume:
Todd H. Waers
Danvers, MA 01923
*************@*****.***
Multi-Line General Adjuster
PROFESSIONAL EXPERIENCE
Field Pros Direct, LLC 2019 to 2026
Multi-Line General Adjuster – Boston, MA / New England
Worked as a field adjuster handling medium to large-sized first-party commercial property/homeowner’s claims throughout Massachusetts, Maine, New Hampshire and Rhode Island. In addition, we handled general liability claim investigations in these same states. Prepared adjuster estimates, ITV reports, ROR letters, denial letters and other claims correspondence. Handled a large volume of claim files while working in these same New England states. Prepared detailed and analytical reports to various insurance carriers based on specific company guidelines and requirements.
Philadelphia Insurance Company 2017 to 2019
Senior Claims Examiner – Kansas City, MO
Investigate commercial property and inland marine claims throughout the entire United States. Prepared reservation of rights and denial letters. Maintain an active diary count of 100 or more claims at any given time. Throughout the claims process, provided status to the insured, agents/brokers and public adjusters. Analyzed and confirmed large loss complex coverage issues with successful claim outcome and settlements. Successfully managed independent adjusters, building consultants, contents specialist, forensic accountants and other claim investigative experts during the claims process. Participated in continuing education courses and web-based training seminars. Volunteered time in various charities.
DH Adjusting, LLC 2015 to 2017
General Adjuster – San Francisco, CA
Worked as a field adjuster handling medium to large sized first-party commercial property claims throughout greater Northern California. Met with insureds, property managers, public adjusters and other claim related personnel and reached agreement on complex insurance claim negotiations and settlements. Prepared adjuster’s estimates, ITV reports, ROR letters, denial letters and other claims correspondence. Prepared detailed and analytical reports to various insurance carriers based on specific company guidelines and requirements.
Insurance Claim Services, Inc. 2013 to 2015
Multi-Line General Adjuster – Los Ángeles, CA
Worked as a field adjuster handling medium to large sized first party commercial property claims and general liability claim investigations throughout greater Southern California. Met with insureds, property managers, public adjusters and other claim related personnel and reached agreement on complex insurance claim negotiations and settlements. Prepared adjuster estimates, ITV reports, ROR letters, denial letters and other claims correspondence. Prepared detailed and analytical reports to various insurance carriers based on specific company guidelines and requirements.
CNA Insurance Company 2008 to 2013
Large Loss General Adjuster – Sacramento, CA
Traveled to and adjusted large commercial property claims throughout the entire United States. Analyzed and confirmed large loss complex coverage issues with successful claim outcome and settlements. Successfully managed building consultants, contents specialists, forensic accountants and other claim investigative experts. Worked as the head of CNA’s Dental Recovery Program while working with dentists and their service providers to temporarily relocate their practice to successfully reduce patient transfer request and reduce loss of business income exposures. Spent 30 days in the Joplin, Missouri with our large loss adjustment team, while handling the Freeman Hospital F-5 Tornado claim.
Insurance Claim Services, Inc. 2006 to 2008
Multi-Line General Adjuster – Sacramento, CA / Bay Area
Worked as a field adjuster handling medium to large sized first- and third-party commercial property claims and general liability claim investigations throughout greater Northern California. Met with insureds, property managers, public adjusters and other claim related personnel and reached agreement on complex insurance claim negotiations and settlements. Prepared adjuster estimates, ITV reports, ROR letters, denial letters and other claims correspondence. Prepared detailed and analytical reports to various carriers based on specific company guidelines and requirements.
Koning & Associates, Inc. 2001 to 2006
Property Adjuster – Sacramento, CA / Bay Area
Handled residential and commercial property claims throughout greater Northern California. Prepared adjuster estimates and other claims correspondence. Prepared detailed and analytical reports to various insurance carriers based on specific company guidelines and requirements. Worked with management to successfully market and develop new business.
CATASTROPHE WORK
•Hurricane Ike – September 2008
•EF5 – Rated – Tornado – May 2011
•Hurricane Irma – August 2017
•Hurricane Harvey – August 2017
EDUCATION AND PROFESSIONAL CERTIFICATES
•Business Communications – Southwest Missouri State University
•Vale Technical – Multi-Line Insurance Training Course (1 Month)
•Vale Technical – HO-3 Property Coverage Training Course
•Vale Technical – Property Estimating Training Course
•2012 National PLRB Conference Presenter – Code Upgrades
•2013 National PLRB Conference Presenter – Green Construction / Code Upgrades
•Completed classes/training in smoke, fire and water restoration
•Completed continuing education courses in diverse aspects of the insurance industry
•New Hampshire – Property & Casualty Adjuster’s License
•Rhode Island – Property & Casualty Adjuster’s License
•Texas – Property & Casualty Adjuster’s License
BUSINESS REFERENCES
George Bepko
Property Director of Supervisors – Field Pros Direct
Cell: 203-***-**** / ******@*****.***
Sylvia Gulley
Senior Claims Examiner – Church Insurance Company of Vermont
Cell: 802-***-****
Email: *******@***.***
Robert Massaro
Senior Claims Examiner – Global Indemnity Phone: 610-***-****
Email: ********@******-*********.***
Jon Sommers
President / - DH Adjusting, LLC Cell: 916-***-****
Email: ***@**********.***
Bill Sutter
Owner / CEO – RMC Group Cell: 913-***-****
Email: *.******@*******.***
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