Helping Clients, Solving Problems, Driving Results
Resume:
Amanda Bunch
Phone: 252-***-****
Email: *********@*****.***
Objective
To obtain a remote position in Human Resources, Talent Acquisition, Operations Coordination, or Customer Success where I can apply my experience in recruiting, hiring, onboarding, training, customer service, and client/account management to support organizational efficiency and employee success.
Desired Goals
Seeking opportunities that offer long-term growth, skill development, and the ability to contribute to people-centered operations. My goal is to support hiring and workforce development, improve employee and customer experiences, and grow into a leadership role within HR or operations.
Ability Summary
Experienced operations and people-focused professional with background in recruiting, hiring, training, customer service, and client/account management across hospitality, insurance, and education settings. Skilled in onboarding, team leadership, customer support, and administrative operations. Strong communicator with experience improving workflows and supporting both employee and customer success. Seeking remote HR, recruiting, operations, or customer success opportunities.
Employment History
General Manager / Operations & Hiring Lead
309 Bistro Edenton, NC
2018-2026
Led full-cycle hiring and daily operations for a fast-paced restaurant environment, overseeing both front-of-house and back-of-house teams while ensuring consistent service quality and staff performance.
Managed full-cycle recruitment including sourcing, interviewing, hiring, and onboarding all restaurant staff
Developed and delivered employee training programs to ensure service consistency and role readiness
Supervised FOH and BOH staff including servers, bartenders, hosts, and kitchen personnel
Coordinated daily operations including scheduling, staffing coverage, and service flow
Handled customer experience management and resolved service issues in real time
Maintained inventory tracking, ordering coordination, and supply management
Completed invoicing and administrative documentation to support business operations
Provided technical and operational support for internal systems and workflows
Built a high-functioning team culture focused on service quality and accountability
Administrative Assistant / Account Manager
Vogedes Insurance Agency Edenton, NC
2016-2018
Started in an administrative and client support role supporting two insurance offices, later advancing into licensed account management handling personal and commercial lines.
Administrative & Client Support (Initial Role):
Answered inbound calls for two office locations and routed clients to appropriate agents
Assisted customers with non-licensed property & casualty insurance questions and concerns
Handled front desk operations including payments, mail processing, scanning, and document management
Performed data entry and system updates during agency transition to EPIC platform
Supported office workflow efficiency and daily administrative operations
Licensed Account Manager (Advanced Role):
Managed a personal book of business after obtaining insurance license
Supported both personal and commercial insurance clients
Maintained client relationships and assisted with policy servicing and account updates
Worked directly with clients to resolve coverage questions and service needs
Ensured accuracy in policy documentation and system records
Lead Bartender / Operations & Hospitality Manager
The Proprietors Table
2009 - 2018
Progressed into a multi-functional leadership role overseeing bar operations, inventory, staffing, vendor relations, and event coordination in a high-volume hospitality environment.
Served as Lead Bartender responsible for bar operations, service standards, and guest experience
Managed inventory control including ordering, tracking, and cost awareness
Participated in FOH hiring, interviewing, onboarding, and training of staff
Assisted management with operational oversight and daily restaurant execution
Supported chef and kitchen operations as Chef Assistant when needed
Managed vendor payments, utilities, and operational expense coordination
Coordinated catering reservations and special events
Developed and executed daily specials and menu feature offerings
Maintained strong guest relations and high service standards in a fast-paced environment
Lead Teacher / Early Childhood Educator
The Ark Child Care
2006-2009
Led classroom instruction, daily learning activities, and developmental support for children in a structured childcare setting
Maintained compliance with safety, behavioral, and early education standards
Supported onboarding and training of assistant teachers and new staff
Communicated regularly with parents regarding progress and behavior
Maintained documentation and required reporting for classroom operations
Received Smart Start grant recognition following formal classroom observation and performance evaluation of teaching methods and instructional approach
Demonstrated adherence to early childhood education best practices under external review
Education History
Business Administration
Bachelor's Degree
Southern New Hampshire University, NH
Associate of Arts
Associate's Degree
College of the Albemarle, NC
Additional Information
Highly adaptable and people-focused professional with extensive experience in recruiting, hiring, onboarding, employee training, customer service, and operations management across hospitality, insurance, and education settings. Experienced in both administrative and leadership roles including workforce coordination, client/account management, and business operations support. Seeking remote opportunities in Human Resources, Talent Acquisition, Operations Coordination, or Customer Success where I can contribute to team development, process improvement, and positive employee and customer experiences. Strong communicator, fast learner, and highly comfortable working independently in remote environments.
Detailed References
References Available on Request
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