Front Office Manager and Customer Experience Leader
Resume:
J C
Jalpa Chhabra
Professional Summary
Dedicated Front Office Manager with proven expertise in customer relations and workflow optimization, ensuring seamless operations and exceptional guest experiences.
Work History
Interpreter & Translator Inc & Various Agencies - Medical & Legal Interpreter
Massachusetts, BA
11/2025 - Current
Vithal & Singh - Front Office Manager
New York,USA
07/2023 - Current
Rcube International - Marketing Manager
New Delhi, India
02/2017 - 12/2022
Assisted in facilitating communication between legal professionals and clients through accurate interpretation.
●
Learned legal terminology and procedures to enhance understanding during court proceedings and meetings.
●
Represented clients in court hearings and in negotiations with other parties.
●
Communicated with clients and collected information to research cases and prepare settlement offers.
●
Supervised daily front office operations, ensuring seamless guest experiences and efficient workflow.
●
Implemented effective scheduling strategies to optimize staff coverage and enhance productivity.
●
Developed and maintained strong relationships with guests, addressing inquiries and resolving issues promptly.
●
Coordinated communication between departments to ensure timely resolution of guest requests..
●
Managed approximately 300 incoming calls, emails and faxes per day from customers
●
Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
●
Analyzed market trends and competitive landscape to inform strategic decision-making.
●
Led cross-functional teams in the execution of product launches and promotional initiatives.
●
Mentored local personnel on best practices and protocols to maximize productivity.
●
*************@*****.***
Guttenberg, NJ 07093
Online Profile
Skills
● Effective multitasking
● Workflow optimization
● Customer service
● Professional and courteous
● Scheduling and coordinating
● Computer skills
● Teamwork and collaboration
● Reception operations
Fluent in English,Hindi, Punjabi and
Urdu
●
● Administrative support
● Oral and writing communication
● Administrative skills
● Microsoft Office Suite
● Scheduling and calendar management
Education
07/2025
Interpreter And Training Programs
Masachussets, USA
No Degree: Legal And VRI Interpreting
03/2012
Symbiosis Center For Distance Learning
Pune, India
Benbo - Ceo
Online Platform
01/2015 - 01/2017
Developed and executed strategic plans to drive company growth and market expansion.
●
Founded performance- and merit-based evaluation system to assess staff performance.
●
Communicated business performance, forecasts and strategies to investors and shareholders.
●
Directed technological improvements, reducing waste and business bottlenecks.
●
Devised and presented business plans and forecasts to board of directors.
●
Accomplishments
Achieved certification through the Institute of Courseera for Advanced Excel, June 2025
●
Achieved Communication skills by completing 40 hrs Interpreting Course with accuracy and efficiency.
●
● Resolved product issue through consumer testing.
● Used Microsoft Excel to develop inventory tracking spreadsheets.
● Documented and resolved customer issue which led to Growth. Languages
Hindi
Native or Bilingual
Punjabi
Professional Working
Urdu
Professional Working
English
Full Professional
MBA: International Business
04/2003
Delhi University
New Delhi, India
Bachelor of Arts: Bachelor of Arts
Certifications
● Interpreter Training - 40 hrs
Legal Interpreting, Interpreting and
Training - 23 hrs
●
Video Remote Interpreting,
Interpreting and Training -17 hrs
●
Content writing - Certified content
writer Certification
●
●
Contact this candidate