Effective Communications and Team Leadership Professional
Resume:
LETICA HALL
SKILLS
Crafted and delivered clear
communications, leveraging strong
writing and speaking abilities to
simplify complex concepts.
•
Enhanced team communication by
promoting inclusivity among diverse
groups. Cultivated respectful dialogue
to strengthen team interactions.
Resolved conflicts effectively by
nurturing understanding and
cooperation among individuals.
•
Achieved improved student
performance by guiding individuals
through challenging academic
concepts. Fostered deep
understanding of subjects through
dedicated support. Enhanced
educational results by maintaining a
detail-oriented approach.
•
Achieved high levels of customer
satisfaction by operating cash registers
and adding machines effectively.
Enhanced team performance through
training on cash handling procedures.
Maintained accurate records by
utilizing Microsoft Office, including
Excel and PeopleSoft, to streamline
operations.
•
Managed behind-the-counter tasks to
improve overall customer interactions
and support retail efficiency.
•
Supervised daily retail activities to
improve customer interactions and
increase overall sales performance.
•
Investigated and resolved customer
complaints and inquiries, ensuring
high standards of service quality.
•
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. EXPERIENCE
July 2018 - Current
Supervisor of Distribution Operations O'Reilly Auto Parts Distribution Center, Houston, TX
August 2016 - December 2016
Shift Supervisor/Cashier CVS/Pharmacy, Wal-Mart
April 2005 - July 2014
Senior Secretary/PEIMS Clerk Zoe Learning Academy, Houston, TX Cultivated a positive work ethic and reinforced commitment to exceptional service delivery.
•
Assigned daily responsibilities to team members to enhance overall productivity.
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Enhanced scheduling workflow management and shift coverage to maximize operational efficiency.
•
Optimized resource allocation and streamlined processes to enhance workload capacity.
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Facilitated annual evaluations to enhance alignment with organizational objectives.
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Championed employee productivity initiatives to drive performance improvements through targeted feedback and coaching.
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Evaluated processes and employee strengths to enhance workflow efficiency.
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• Customer Service
• Product Inventory
• Deposits
• Provide information about items and make buying suggestions
• Payroll
• Sales Reports
• Procedures
• Greet customers as they arrive
• Managed the Office in the absence of a Principal Review and data entry new, current and past students' enrollment information including but not limited to transcripts and other school documents
•
Worked independently to resolve complex issues from students, faculty
& staff
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Trained all new Admissions employees on daily operations, polices & guidelines
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Provided & administered enrollment services to students, faculty, & staff
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CONTACT
Houston, Texas 77089
**********@*****.***
Collected & verified all enrollment information for processing & final decisions
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Organized and filed data in appropriate locations for easy access to essential information.
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Kept detailed notes during meetings and relayed information to co- workers through email.
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EDUCATION AND TRAINING
Associates Business Administration/Human Resource Management Houston Community College
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