Customer-Focused Sales Professional with 10+ Years Availability
Resume:
Chicago IL, *****
**********@*****.***
Elizabeth Perez
Summary- Efficient and enthusiastic sales associate with 4+ years of experience in the front ends of retail stores as well as grocery markets. High level of customer support skills and expertise with handling money. Additional skills with venue security and admission. With a degree in psychology, understanding people and giving quality services according to each individual's needs comes second nature.
SKILLS:
● Bilingual
● Works well independently and with others
● Adaptive and creative
● Calm and communicative
EXPERIENCE
Kohls, 9700 Ridgeland Ave, Chicago Ridge, IL 60415— Sales Associate
JANUARY 2020 - MAY 2020, SEPTEMBER 2023 - JANUARY 2024
● Folded clothes for customers and displays to promote tidiness and improve interactions.
● Maintained a clean working environment around the register area ● Operated the point of sales system and oversaw self checkout to help assist customers understand the kiosks technology.
Bath and Body Works, 9590 S Western Ave, Evergreen Park, IL 60805 — Sales Associate
MAY 2023 - August 2023
● Increased customer satisfaction scores by 20% through personalized fragrance consultation
● Arriving early in the mornings to stock shelves before store openings of customers can have a wide variety of options with no issues.
● Maintained seasonal decor within the store to improve the atmosphere for customers.
● Kept the store clean through frequent cleaning and disinfecting in order to provide a safe and welcoming environment for customers and other associates.
Jcpenney, 7601 S Cicero Ave, Chicago IL 60652 — Sales Associate
JUNE 2022 - APRIL 2023
● Increased sales for the store by promoting credit cards to customers. ● Assisted customers with product selection and checkout by recommending clothing items they might also wear.
● Assisted coworkers with their assigned tasks for the day when I was finished with mine to help productivity within our team.
Art Institute Of Chicago, 111 S Michigan Ave, Chicago, IL 60603 - Security Guard
● Maintained a safe and positive environment by enforcing rules and health regulations
● Directed guests to the desired area they were looking for and/or recommended areas they might also enjoy during their visit.
● Provided information for certain displays guests inquire about so that they may learn new information about the installations.
● Provided guests with engaging conversations so that they will be influenced to return.
Monterrey Security, 2232 S Blue Island Ave, Chicago IL, 60608 - Security Guard
● Scanned and distributed tickets to customers upon their entry into the venue in order to ensure lines run smoothly and quickly.
● Diffused stressful situations so all attendees can feel safe and enjoy themselves.
● Used metal detectors and scanners to make sure no one arrived at the venue with prohibited items that would risk safety.
● Greeted customers that enter the venues in a cheerful and polite manner Hot Topic, 590 Chicago Ridge Mall, Chicago Ridge, IL 60415 - Sales Associate
● Welcomed customers into the store and informed them of sales and new items that arrived.
● Unlocked jewelry cases for customers who needed assistance with piercings and provided info on how to care for their piercings.
● Assisted elderly customers in finding items that they were not familiar with so that they can find the perfect gift for their loved one.
Pete’s Fresh Market 23333 W Madison St, Chicago, IL 60612 - Cashier
● Processed sales transactions as a cashier
● Memorized food codes to input into the register in order to provide customers a quick and painless experience while shopping.
● Maintained a clean working environment throughout the entire store so customers can feel welcomed and assured that their food items are not contaminated
● Returned overstock to their original place fast and efficiently in order to avoid spoilage and maintain freshness.
EDUCATION
Richard J. Daley, 7500 S Pulaski RD, Chicago IL 60652 — Associates Degree
January 2016 - May 2020
● Dean’s List
● Phi Theta Kappa
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