Experienced Administrative & Customer Service Leader

ALEXANDRA CERTO

***************@******.*** 716-***-**** Youngstown, NY 14174

SUMMARY

Experienced administrative and customer service professional with 8+ years of leadership, operations, and client-facing roles. Skilled in team supervision, problem-solving, communication, and office systems including Microsoft Office, Adobe Suite, and records management. Known for strong organization, adaptability, and efficiency in fast-paced environments.

SKILLS

• Customer Service & Client Relations

• Team Leadership & Staff Supervision

• Records & Document Management

• Office Administration

• Data Entry & Reporting

• Scheduling & Meeting Coordination

• Problem Solving & Conflict Resolution

• Microsoft Office (Word, Excel)

• Adobe Photoshop & Illustrator

• Strong Written & Verbal Communication

EXPERIENCE

Village of Youngstown — Village Clerk (02/2019 - Present)

• Manage official records, permits, licenses, and municipal documentation

• Process payments, water billing, and financial records

• Coordinate public meetings and prepare agendas

• Communicate with residents, officials, and board members

• Maintain accurate filing systems and office operations Village of Youngstown — Recreation Leader (09/2022 - 04/2023)

• Supervised children in recreational programs

• Organized community activities and events

• Maintained safe and clean play environments

Doodle Bugs! Learning Academy — Lead Teacher (11/2017 - 02/2019)

• Developed daily lesson plans and classroom curriculum

• Maintained student records and progress reports

• Managed classroom supplies and organization

The UPS Store — Customer Service / Notary / Keyholder (02/2014 - 11/2017)

• Managed daily store opening and closing procedures

• Provided shipping, packing, and mailbox services

• Scheduled notary appointments and assisted customers

• Handled customer inquiries via phone and email

MRC Technologies — Reception / Accounts Payable (05/2015 - 11/2015)

• Managed phone calls and email correspondence

• Processed payments using QuickBooks and Excel

• Maintained financial and administrative records

EDUCATION & CERTIFICATIONS

Bachelor of Science — Fashion Merchandising & Marketing, The Art Institute of Ohio (Cincinnati, OH) Study Abroad — Scuola Leonardo da Vinci (Milan, Italy) High School Diploma (Honors) — Fairfield High School Certifications: USASF Credentialed Cycle 2 All Star Cheerleading Coach; Yoga & Ninja Warrior Instructor

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