Customer-Centric Service Leader and Sales Professional

Jean-Pierre Mwami

********@*******.*** 213-***-**** Los Angeles, CA

Dynamic and results-oriented professional with a multifaceted background in customer service, technical support, and sales. Demonstrates a steadfast commitment to delivering exceptional service and fostering enduring relationships with clients. Adept at navigating diverse work environments and enhancing customer satisfaction through effective communication and problem-solving skills.

EXPERIENCE

Tesla Diner Los Angeles, CA

Beverage Engineer July 2025 - Present

• Responsible for crafting and serving a variety of beverages, ensuring adherence to quality standards.

• Collaborated with kitchen staff to optimize service delivery during peak hours.

• Engaged with customers to assess their preferences and enhance the dining experience.

• Maintained cleanliness and organization of beverage preparation areas.

• Trained new staff on beverage preparation protocols and customer service expectations. NoCo Hospitality Austin, TX

Bar Back August 2023 - August 2024

• Fostered a welcoming environment by engaging with patrons and promptly addressing their needs.

• Streamlined communication between bartenders and customers to enhance service efficiency.

• Ensured bar areas were entirely stocked, cleaned, and organized, maximizing operational flow.

• Assisted bartenders by preparing and restocking supplies, guaranteeing smooth service during busy periods.

• Managed inventory levels and placed orders for bar supplies as needed, ensuring consistent service availability. Choose2Rent Various locations

Onsite Technician May 2022 - July 2023

• Delivered on-site technical support for rental equipment, ensuring optimal functionality and client satisfaction.

• Effectively troubleshot technical issues to minimize downtime and enhance user experience.

• Maintained inventory of equipment and supplies to ensure all necessary resources were available for clients during rental periods.

U.S. Army Fort Meade, MD

Machinist and Welder November 2016 - November 2022

• Utilized advanced machining and welding skills to maintain and repair military equipment effectively.

• Recognized with multiple awards for exemplary service, leadership, and commitment to mission success.

• Collaborated with team members to ensure safety and efficiency in operations, fostering a culture of excellence. Five12 Inc Austin, TX

Account Executive January 2022 - July 2022

• Executed sales pitches and managed comprehensive direct marketing campaigns to foster business growth.

• Enhanced brand visibility by cultivating relationships with potential clients through targeted outreach efforts.

• Analyzed market trends and customer feedback to refine sales strategies and improve service offerings. Juliet Italian Kitchen Austin, TX

Host September 2021 - January 2022

• Handled reservations and customer inquiries both in person and via telephone to ensure a seamless dining experience.

• Optimized seating arrangements to accelerate service and enhance guest satisfaction.

• Provided support to the front-of-house team by managing waitlists during busy periods. PacSun Harrisonburg, VA

Assistant Store Manager November 2016 - July 2021

• Oversaw daily operations and customer service initiatives to achieve sales objectives and customer satisfaction.

• Spearheaded visual merchandising strategies to enhance the shopping experience and drive sales.

• Trained staff on product knowledge and service standards to improve overall team performance, leading to increased sales productivity.

EDUCATION

American InterContinental University

Business Administration and Management, General

SKILLS

• Languages: English, French, Spanish

• Other: Team Leadership, Collaboration, Conflict Resolution, Customer Relationship Management, Technical Proficiency, Sales and Marketing, Inventory Management

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