Salesforce Developer

Name: Koushik Paramkusam

Email Id: *****************.**@*****.***

Ph.no: +1-512-***-****

PROFESSIONAL SUMMARY:

6+ years of experience in the Salesforce that includes Administration, Development and Support experience.

Experienced in implementing Visual force pages, Apex class, standard Salesforce configuration which include Workflow rules, Validation rules, Assignment rules, Page layouts, Record types, etc.

Skilled in Salesforce Lightning Web Components (LWC), Aura Components, and Omni Studio for building scalable, user-friendly, and high-performance applications.

Proficient in Apex programming, SOQL, SOSL, Triggers, Flows, and Batch Processing, with strong expertise in designing REST/SOAP APIs for third-party integrations.

Experience in Design and develop interactive dashboards and reports in Power BI using data exported from Salesforce and ServiceNow.

Hands-on experience in Salesforce configuration, automation (Process Builder, Flows), and customization ensuring optimized business processes.

Skilled in integrating Salesforce with third-party platforms using MuleSoft, Workato, Dell Boomi, and AWS Lambda.

Strong knowledge of DevOps practices in Salesforce using CI/CD tools (Gearset, Copado, Jenkins, Git, Bitbucket) for efficient deployment and release management.

Worked on Designed and implemented end-to-end Salesforce OmniStudio solutions using OmniScripts, Integration Procedures, FlexCards, and DataRaptors for industry-specific workflows.

Experience in SalesCloud and ServiceCloud, Data Cloud, Education cloud, Health Cloud, Commerce cloud, Experience Cloud, Marketing Cloud.

Experience in Salesforce Commerce Cloud (SFCC) architecture and B2C commerce features.

Adept in Agile/Scrum methodologies, collaborating with cross-functional teams to deliver business-driven Salesforce solutions.

Experience in wide range of languages and technologies such as JAVA, AJAX, CSS3, JavaScript, XML and HTML.

Skilled in data migration and ETL tools (Data Loader, Informatica, MuleSoft, Talend) ensuring smooth transitions and system integrations.

Passionate about optimizing CRM workflows, enhancing user experience, and driving automation that aligns Salesforce capabilities with business strategy.

Strong collaborator in Agile/Scrum environments, ensuring optimized workflows, improved user experience, and alignment of Salesforce capabilities with business goals.

Proficient in user management, security (Field, profiles, roles, permission sets, sharing rules), reports & dashboards, and change management ensuring governance and business insights.

Experienced in sandbox management, deployments, end-user support, and training to drive Salesforce adoption and smooth release cycles.

TECHNICAL SKILLS:

Salesforce Technologies: Lightning Experience, LWC, Aura, Visualforce, Apex, SOQL, SOSL

Integration & APIs: REST, SOAP, MuleSoft, Informatica, Talend, Salesforce Connect

Automation Tools: Flows, Process Builder, Workflow Rules, Approval Processes

DevOps & Deployment: Copado, Gearset, Jenkins, GitHub, Bitbucket, ANT Migration Tool

Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud Integrations

Data Management: Data Loader, Data Import Wizard, ETL Tools

Security & Governance: Profiles, Roles, Permission Sets, Sharing Rules, Field-Level Security

Project Methodologies: Agile, Scrum, Test-Driven Development (TDD), DevOps Practices

Administration: User Management, Profiles, Roles, Permission Sets, Sharing Rules, Territory Management, Field-Level Security, Record Types, Reports & Dashboards, Data Validation.

Data Management: Data Import Wizard, Data Loader, Data Quality & Deduplication, Data Governance.

Release Management: Change Sets, Sandbox Management, Deployment Best Practices.

EDUCATION:

Texas Tech University

Master of Science in Computer Science Aug 2023 - Aug 2025

Jawaharlal Nehru Technological University Hyderabad

Bachelor of Technology in Electronics and Communication Engineering July 2017 - July 2021

CERTIFICATIONS:

AWS Certified Solutions Architect - Associate.

Oracle Infrastructure Foundation 2021 Certified Associate.

Salesforce Certified Associate

Salesforce Certified Administrator.

Salesforce Certified Platform App Builder.

Salesforce Certified Platform Developer I.

Salesforce Certified Platform Developer II.

Salesforce Certified JavaScript Developer.

salesforce Certified OminiStudio Developer.

Salesforce Certified AI Associate.

Salesforce Certified Agent force Specialist.

PROFESSIONAL EXPERIENCE:

Client: NYC Administrative Children Service, NYC Nov 2025 - April 2026

Role: Salesforce Developer

Responsibilities:

Led the end-to-end development of Salesforce-based web and mobile applications, integrating UI, backend logic, and mobile-responsive Lightning components.

Designed and implemented custom Lightning Web Components (LWCs), Aura Components, and mobile-optimized interfaces to deliver a seamless cross-platform user experience.

Built core backend logic using Apex Classes, Apex Triggers, SOQL/SOSL, Visualforce pages, and followed Salesforce secure coding standards.

Integrated Salesforce with multiple third-party applications through REST/SOAP APIs and MuleSoft, ensuring real-time synchronization and consistent data flow across systems.

Implemented Salesforce Change Data Capture (CDC) for real-time updates across web and mobile platforms; consumed CDC events using CometD, Platform Events, and downstream integrations.

Architected and delivered OmniStudio solutions (OmniScripts, Integration Procedures, FlexCards, DataRaptors) to build dynamic forms and guided mobile/web workflows.

Migrated legacy Vlocity components to Salesforce OmniStudio, optimizing mobile loading performance and aligning with Salesforce Industries best practices.

Developed custom LWCs to extend OmniStudio functionality, including form validations, dynamic UI rendering, and mobile-responsive layouts.

Customized Sales Cloud and Service Cloud to support the app’s functionality, including automation, field-level customizations, and complex business logic.

Worked across Agile methodology, participating in sprint planning, grooming, retrospective, and delivering incremental web/mobile app enhancements.

Delivered advanced APEX/Visualforce capabilities for high-volume data processing, managed packages, community portals, and mobile UI extensions.

Implemented Health Cloud features such as Care Management, Claims, Provider & Practitioner Facilities, and Payer workflows for industry-specific mobile app functionality.

Enhanced Salesforce1 Mobile App pages by adding new fields, field sets, and custom LWCs to support mobile use cases.

Replaced older Classic components with modern Lightning Components, improving performance and mobile responsiveness.

Implemented Salesforce CPQ features such as Product Bundles and Price Rules to support quoting processes inside the app.

Managed user roles, profiles, permission sets, sharing rules, dashboards, and approval processes aligned to the mobile/web app’s access requirements.

Provided technical mentorship to junior developers on LWC, Apex, OmniStudio, and integration best practices.

Collaborated closely with business stakeholders to gather requirements and translate them into scalable Salesforce web/mobile app features.

Conducted end-user training, documentation, and compliance checks to ensure smooth adoption and secure usage of the Salesforce applications.

Environment: Saleforce.com platform, Force.com, Apex Language, Omni studio, Service cloud, Experience Builder, CSS, Azure DevOps, HTML, Visual force Lightning Design System, Aura Framework and Lightning web Components, Data Loader, Apex Triggers, Reports, SOQL, SOSL, SOAP, REST, GIT, Visual Studio Code, Lightning Process builder flows, Lightning Experience, Lightning Application.

Client: CVS Healthcare, NYC May 2024 - Aug 2025

Role: Salesforce Developer/admin

Responsibilities:

Led integrations of Salesforce with third-party applications, streamlining workflows and ensuring seamless data consistency.

Designed and implemented custom Lightning Web Components (LWC) and Aura Components to enhance UI/UX.

Knowledge of Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Web Services.

Mentored junior team members in Salesforce development, promoting best practices and fostering technical growth.

Customized and configured the Sales cloud application with SOSL and SOQL queries.

Worked on Agile methodology and implemented it on Sales, and Service cloud environment.

Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals.

Designed and implemented end-to-end Salesforce OmniStudio solutions using OmniScripts, Integration Procedures, FlexCards, and DataRaptors for industry-specific workflows.

Migrated legacy Vlocity components to Salesforce OmniStudio, optimizing performance and aligning with Salesforce Industries best practices.

Developed custom Lightning Web Components (LWCs) to extend OmniStudio functionality and enhance user experiences.

Implemented Salesforce Change Data Capture (CDC) to enable real-time synchronization of data changes (insert, update, delete, undelete) across systems.

Subscribed to CDC events using CometD clients, Platform Events, and integrated with external systems for downstream processing.

Implemented Care Management, Claims, Healthcare Provider, Healthcare Practitioner Facilities, and Payer functionality of Health cloud

Enhanced in Sales One app page by adding new fields, field sets using Salesforce lightning we components.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Proficient in using Salesforce developer toolkit including Apex Controllers and Triggers, Visualforce, Web Services, and APIs.

Implemented Salesforce CPQ solutions, including Product Bundles and Price Rules.

Integrated Salesforce with external applications using REST/SOAP APIs and MuleSoft.

Deployed changes through Copado CI/CD pipelines, improving deployment efficiency and reducing downtime.

Collaborated with business stakeholders to gather requirements and deliver custom Salesforce solutions aligned with business objectives.

Managed user profiles, roles, permission sets, reports, dashboards, and approval processes to support Sales & Service Cloud operations.

Provided end-user training, documentation, and compliance audits, ensuring adoption and secure Salesforce usage.

Environment: Saleforce.com platform, Force.com, Apex Language, Omni studio, Health cloud, Experience Builder, CSS, JIRA, HTML, Visual force Lightning Design System, Aura Framework and Lightning web Components, Data Loader, Apex Triggers, Reports, SOQL, SOSL, SOAP, REST, GIT, Visual Studio Code, Lightning Process builder flows, Lightning Experience, Lightning Application.

Client: Cognizant Technology (Pearson), India July 2021-Aug 2023

Role: Salesforce Developer

Responsibilities:

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CPQ/CLM Quote to Cash App Exchange product.

Designed and developed interactive dashboards and reports in Power BI using data exported from Salesforce and ServiceNow.

Created data models, relationships, DAX measures, and calculated columns to enable business-friendly reporting on KPIs, SLA adherence, and customer service metrics.

Developed and customized Salesforce Education Cloud solutions using Apex, Visualforce, and Lightning Web Components (LWC) to support student lifecycle management across admissions, advising, and alumni engagement.

Implemented EDA (Education Data Architecture) objects and data model to support institutional data needs including Course Offerings, Affiliations, and Program Enrollments.

Integrated OmniStudio with other Salesforce clouds (Sales Cloud, Service Cloud) to create a unified customer data platform

Integrated Salesforce CDC with external platforms (e.g., Kafka, MuleSoft, AWS Lambda) to trigger downstream workflows based on data changes.

Acted as the primary contact for managing Salesforce-related incidents, service requests, and enhancements through ServiceNow ITSM platform.

Categorized, prioritized, and resolved tickets in compliance with defined SLA metrics, maintaining documentation of issue resolutions and root cause analysis.

Participated in change management processes, ensuring safe deployment of changes to production Salesforce org via controlled ServiceNow workflows.

Worked on Build RESTful APIs to enable seamless integration between Salesforce Commerce Cloud and external systems such as ERPs, CRMs, and payment gateways.

Leveraged Omnistudio tools such as Omni scripts, Integration Procedure, Data Raptors, and Vlocity Cards to design and develop various Vlocity-related requirements.

Created reusable LWC components for student portals, enhancing self-service functionalities like class registration, financial aid status, and academic progress.

Developed and customized Salesforce Commerce Cloud (SFCC) solutions to support end-to-end B2C and B2B e-commerce platforms, improving performance and customer engagement.

Built and deployed Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages to meet dynamic business requirements for online retail operations.

Implemented middleware solutions (MuleSoft or Dell Boomi) for seamless data exchange between Salesforce and ERP systems.

Proficient in Apex, Lightning Web Components (LWC), Visualforce, and integration using REST/SOAP APIs.

Extensive experience in Salesforce DevOps, including Salesforce DX, Git, Jenkins, Copado, and Gearset, enabling seamless CI/CD pipelines and version control.

Enhanced user experience by integrating NetSuite data within Salesforce using Visualforce pages Lightning components.

Administered user setup, license management, role hierarchy, reports, and dashboards for business teams.

Supported sandbox refreshes, deployments, and UAT while aligning Salesforce configurations with business requirements.

Environment: Saleforce.com platform, ServiceNow, Education cloud, Commerce Cloud, Force.com Sites, Reports, Custom Objects, Custom Tabs, Data Loader, Apex, Visual Force (Pages, Component & Controllers), Eclipse IDE Plug-in, HTML, Java Script, CSS, Workflow & Approvals, Email Services, Security Controls, Windows XP Pro / 7.

Client: Lakstech IT Solution Pvt India May 2019-June 2021

Role: Salesforce Consultant

Responsibilities:

Utilized Agile Scrum Methodology extensively to achieve business team goals by gathering daily requirements and implementing them on the Force.com platform

Worked on Record Types, Validation Rules and Page Layouts.

Created workflow rules and defined related Tasks, Time Triggered Tasks, E-Mail alerts, filed updates to implement business logic.

Experienced in deployment activities using Force.com IDE and GitHub configuration, worked with various Salesforce.com objects including Accounts, Contacts, Cases, Reports, and Dashboards, and created Email Templates with involvement in mail merge for different standard and custom objects.

Worked on various AppExchange products according to the needs of the organization.

Wrote SOQL and SOSL statements within custom controllers, extensions.

Worked towards preparation of requirements management plan, business and functional requirement documents.

Experience on Implementation and Integration projects, Salesforce API, REST and SOAP API Integration.

Generated WSDL and worked with REST, SOAP web services. Performed integration with several third-party tools like ANT, Marketo, and Service Now.

using Apex Classes, Batch Apex, Visual Force pages, Apex Triggers and Custom Buttons and Links.

Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection.

Configured sharing rules, profiles, security settings, reports, dashboards, and email alerts to optimize business workflows.

Handled end-user support, data cleansing, migration, and deduplication, ensuring CRM accuracy.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

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