Game Guide / Guest Experience Specialist

**** – ****

**** – ****

RYAN GATES

Texas, United States • ********@*****.***

PROFESSIONAL PROFILE

Customer-focused professional with a background in interactive systems and user experience development. Transitioning from building immersive digital environments to facilitating them in person. Highly capable of mastering complex Human-Machine Interfaces (HMI), troubleshooting technical components on the fly, and leading guests through engaging, five-star experiences. Reliable, adaptable, and thrives in fast-paced, team-oriented environments requiring physical readiness and quick problem-solving.

CORE SKILLS

Guest & User Experience: World-class hospitality, group facilitation, clear and upbeat communication.

Operational Excellence: HMI operation, technical troubleshooting, rapid game/system resets. Soft Skills: High-energy presentation, quick decision-making, time management under pressure. Technical Adaptability: Fast learner for new monitoring software, minor hardware repair, and 3D printing logic.

PROFESSIONAL EXPERIENCE

Software Engineer (Interactive Systems)

VR Training Simulation Project

Guided end-users through structured, immersive simulation experiences, ensuring smooth and engaging interactions from onboarding to completion. Monitored user performance in real-time, proactively identifying and resolving system friction to maintain a seamless, high-quality experience.

Executed structured workflows with high attention to detail, ensuring user-facing systems were perfectly reset and reliable for every new session. Collaborated in a fast-paced environment to immediately troubleshoot and graciously resolve technical failures, maintaining high user satisfaction. Gameplay Programmer / Unity Developer

Rustwood Interactive (Independent Studio)

Collaborated with cross-functional teams to create, test, and refine engaging, puzzle-based user experiences.

Conducted user testing sessions, communicating clearly with players to gather feedback, monitor progress, and adjust difficulty levels.

Identified and rapidly repaired broken game components and logic issues to ensure a frustration-free user journey.

Managed multiple time-sensitive tasks efficiently, maintaining high-quality operational standards while meeting strict project deadlines.

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2014 – 2015

Texas A&M University

Support / Junior Software Developer

Twilio

Supported backend operational systems, ensuring consistent service reliability for end-users. Communicated highly technical information effectively to team members to troubleshoot and resolve issues swiftly.

Contributed to a high-volume, collaborative work environment requiring meticulous accuracy and strong time-management skills.

EDUCATION

Bachelor of Science in Computer Science

ADDITIONAL INFORMATION

Availability: Highly flexible; fully available for nights, weekends, and holidays. Physical Readiness: Comfortable with hands-on tasks, minor repairs, lifting (30-40 lbs), and the physical agility required for rapid room resets.

Interests: Interactive gaming, 3D printing, and community-based storytelling.

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