Customer Support Specialist with Finance & International Process
Resume:
2021
2019
Aparna Jain
Jaipur, Rajasthan
746-***-**** *************@*****.***
Objective
Dedicated and customer-focused Customer Support Executive with experience in handling international processes. Adept at resolving customer queries efficiently through calls, emails, and chat while ensuring a high level of service quality. Seeking to leverage strong communication skills, problem-solving abilities, and technical expertise to enhance customer satisfaction and contribute to business growth in a dynamic organization. Experience
Footprints Childcare Pvt Ltd
Customer Support
Managed backend requests from parents, school centers, and internal teams, ensuring timely resolution. Managing escalations from parents
Addressed and resolved parent transaction-related concerns via emails and calls. Generated and reviewed invoices to ensure accuracy in billing and payments. Maintained refund and attrition data for reporting and analysis. Assisted with food menu planning and activity coordination for children. Resolved internal team queries and provided backend operational support. Cars24 Financial Services Pvt Ltd
Sourcing Associate (Finance)
Conducted credit analysis for new borrowing proposals to assess risk Evaluated credit profiles and provided grading recommendations for business portfolio growth. Assisted customers with product-related inquiries, feedback, and complaints. Collected loan application documents via outbound calls and ensured smooth processing. Forwarded eligible profiles to the credit team for further evaluation. Downloaded and analyzed bank statements using Perfios for financial assessment. Cherry Ecommerce Pvt Ltd
Customer Support (International Process)
Managed client queries related to the warranty process via emails and calls, ensuring resolution within TAT.
Maintained daily reports and data tracking for performance analysis. Collaborated with technical and customer service teams to resolve issues promptly. Diagnosed product issues, identified root causes, and coordinated troubleshooting efforts. Assisted team members and seniors with daily operations and process improvements. Education
Teerthanker Mahaveer University
MBA(HR & Marketing)
Teerthanker Mahaveer University
BBA(HR & Marketing)
Skills
Zoho, Zendesk, Freshdesk, Salespanel & Perfios
Customer Query Resolution (Email & Calls)
Microsoft Office (Excel, Word, PowerPoint)
Process Improvement & Troubleshooting
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