Experienced Data Entry & Admin Specialist (20+ yrs)

Dee Neumann

763-***-**** ***.*******@****.***

Profile

Motivated, self-starter with 20+ years experience providing outstanding order entry and administrative support to a variety of departments, including senior executives, purchasing, human resources and billing. Administrative and Organizational

• Dedicated and focused; able to quickly grasp issues and attend to multiple details in support of maintaining the overall objectives and vision of the company

• Managed and coordinated work flow between a diverse class of clients and associate, utilizing my systematic, analytical and humorous approach

• Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency

• Created highly effective organizational processes and filing systems, resulting in efficient access to critical office information

Purchasing

• Re-assessed previous purchasing procedures; initiated and conducted research on a variety of vendors for better pricing and timely delivery of goods, producing an annual savings of over $15,000

• Developed several forms and databases to simplify the purchasing process, receiving of goods and finalization of all issues before transferring to billing, resulting in less than 1% errors

• Set up offices for tradeshows, including payments and shipping of company brochures/giveaways and equipment, ensuring all received on time

• Established and cultivated long-term positive relationships with clients, co-workers and outside vendors, allowing quicker results with regards to concerns

Customer Care

• Acquire orders from a variety of sources, (ie: phone, email, fax, website, firm planned, EDI, new clients, accounts pending and international orders) and process each order based on the unique method and procedure

• Receive, verify and complete new client requests, including authenticity of company, new vendor and order process guidelines

• Daily customer interaction; verifying product selections and alternatives, order processes and addressing concerns

• Track, update and communicate deadlines and orders for clients

• Proof orders entered by associates, which dropped error rate of orders going out to clients

• Created work flow to process orders from 5-6 people down to 2 people while getting orders out quicker Shipping/Receiving

• Signed for and verified product received and shipped; tracked/corrected any errors; entered into system

• Created structure and order in warehouse for easy inventory control

• Created excel database for employees to track product and pricing in inventory Strengths

• Train new hires and cross-train co-workers on existing and new procedures

• Excel, word, QuickBooks, Fourth Shift, PeachTree, Navision, SalesForce, Windows, MS, Outlook and others

• 99% accurate with 60-75 words per minute and 99% accurate in numeric

• Consistently above daily input needed with low error rate

• Received 3 core value awards by peers for Teamwork and Passion for Excellence Work History

Rusken Packaging – June 2022 to present

Dormakaba – October 2020 to November 2021 Huntsville AL Showdown Displays - July 2012 to August 2020 Brooklyn Center MN Carbide Tool Services - October 2011 to April 2012 Anoka MN Preference Personnel - April 2011 to August 2011 Fargo ND Custom Medical Solutions - October 2005 to October 2010 Brooklyn Park MN D.H. Docks & Tracks - July 2003 to August 2005 Nisswa MN NordicWare/Northland Alum - November 2000 to April 2002 St Louis Park MN Direct Response Insurance - March 1994 to November 2000 Minneapolis MN

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