Senior Technical Claims Specialist, Commercial Auto & GL

Kenneth T. Patton Sr.

704-***-**** • **********@*****.***

Experience

May 2016 – Present Travelers Insurance Company, NC

Technical Claims Specialist I, Commercial Construction Division

Provide accurate, consistent, and timely response to all claims reported

Investigate coverage, liability and damages for commercial auto, general liability, and construction claims

Review, analyze and interpret policy forms and coverages for Commercial Auto and Business Auto Policies

Establish reserves and claim payments

Provide monthly status reports to claim account executives, agents, and brokers

Conduct negotiations with external vendors, injured parties, physicians, and attorneys

Investigate and resolve large exposure bodily injury and litigated claims up to $500,000.

Perform in a fast-paced team environment and provide timely and accurate customer service.

April 2011 – May 2016 Liberty Mutual Insurance Company, NC

Technical Claims Specialist I, Commercial Division

Provide accurate, consistent, and timely response to all claims reported

Investigate coverage, liability and damages for commercial general liability and commercial business auto claims

Review, analyze and interpret policy forms and coverages for Commercial General Liability, Commercial Auto, Business Auto and Commercial Property Policies.

Establish reserves and claim payments

Conduct negotiations with external vendors, injured parties, physicians and attorneys

Investigate and resolve large exposure bodily injury and litigated claims up to $500,000.00

Perform in a fast-paced team environment and provide timely and accurate customer service

March 2008 – April 2011 Nationwide Insurance Company, NC

Master Claims Representative Injury, Attorney Negotiator, Casualty Division

Provided accurate, consistent, and timely response to all claims reported

Investigated coverage, liability and damages for personal lines homeowners and personal auto claims

Established reserves and claim payments

Negotiated with external vendors, injured parties, physicians and attorneys

Investigated and handle large exposure claims up to $100,000.00

Handled arbitration and mediations as it pertains to claims resolution

Comprehended all legal concepts including file preparation for suit, trial or subrogation. Investigate and negotiate bodily injury claims in following states NC, SC, WA NV, AZ, UT, CA, CO, ID, OR, TN, GA, AL, FL, MS & TX

Jan 2006 - March 2008 Nationwide Insurance Company, NC

Master Claims Representative Injury, Casualty Division

Provided accurate, consistent and timely response to all claims reported

Investigated coverage, liability and damages for personal line auto and homeowners injury claims

Established reserves and claim payments

Negotiated with external vendors, injured parties, physicians and attorneys

Negotiated and resolve personal lines injury claims face to face up to $25,000.00

November 2002 - January 2006 Nationwide Insurance Company, NC

Senior Claims Representative Non-Injury, Casualty Division

Investigated, negotiated and resolved automobile property damage claims

Communicated with both external customers and agents

Provided excellent customer service to settle claims efficiently and effectively

Hand non-injury claims up to a $25,000.00 in exposure

Education

BA- Financial Mgmt- UNC Charlotte, NC 2000

Certifications

Life and Health Agent License, NC, 2006

Certified California Adjuster, NC

AIC Certification

Certificate In Mortgage Banking & Underwriting

Property & Casualty Adjusters License-NC, SC, FL, TX, TN, AL, GA, CO, CA & MS

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