Administrative Operations Specialist

Monica Estrada

ADMINISTRATOR

Mastic, NY 516-***-**** **********@*****.***

Objective

Skilled in managing office operations and providing administrative support with expertise in scheduling, billing, and customer service. Proven ability to enhance workflow efficiency through strategic planning and team collaboration. Seeking to leverage skills and experience as an Administrator / Office Manager to contribute to a dynamic team. Experienced Administrator adept in organizing, coordinating, and executing daily administrative tasks to support multiple departments and personnel. Possesses strong organizational and problem- solving skills, as well as excellent customer service and communication skills. Experience

Pinnacle Glass Administrator 2017-2021

• Processed insurance claims efficiently to expedite resolutions

• Managed shop and commercial truck insurance policies for compliance

• Scheduled dispatch jobs to optimize workflow and resource allocation

• Handled problem claims to ensure timely and effective solutions

• Maintained office and shop supplies to support daily operations

• Invoiced clients accurately to facilitate smooth financial transactions

• Ordered parts and managed vehicle maintenance to enhance performance

• Prepared quotes promptly to provide clients with competitive pricing

• Utilized computer software to complete various administrative tasks

• Trained newly hired employees regarding company procedures, standards and goals

• Collaborated with other teams to develop strategies for improving operational efficiency

• Responded promptly to all customer inquiries via phone or email within established time frames

• Maintained confidential records in accordance with company policy and legal requirements

• Created and maintained filing systems, both electronic and paper-based for easy access to information

• Met with windshield company owners to discuss billing, jobs completed, and scheduling adjustments.

Sammy’s Auto Repair Administrative Assistant 2011-2017

• Operated company on behalf of owner, ensuring smooth daily operations

• Negotiated business-to-business discounts and purchases to enhance profitability

• Opened second shop, expanding business reach and customer base

• Processed vehicle sales efficiently, contributing to revenue growth

• Provided accurate estimates for routine mechanical repairs and specialty Jeep Builds

• Created detailed proposals to outline service offerings and pricing

• Scheduled client appointments and technician routes to optimize service delivery.

• Assisted clients through insurance claim processes to ensure timely resolutions.

• Collaborated with insurance companies and agencies to facilitate claims.

• Handled billing and invoicing services rendered, ensuring accuracy.

• Maintained office operations to support overall efficiency.

• Addressed client issues and concerns 24/7 for enhanced satisfaction Education

Suffolk County Community College 2005

Major: Liberal Arts

Central Islip Senior High School 2004

Major: Art Minor: Business

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Organization

• Attention to Detail

• Computer literate

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