Customer Experience Specialist with Multichannel Expertise

Valerie Pizano

**** * ********* *** ***, San Antonio, TX 78224 US • +1-726-***-**** • ****************@*****.*** Customer Experience professional.

High-volume call handling

Live chat optimization

Multi-tasking in Fast-Paced Environment

Documentation of customer feedback

Customer experience enhancement

Multichannel customer support (Phone, Email, Live Chat) Client Relationship Management

Customer satisfaction surveys

Time-sensitive issue resolution

Customer retention strategies

Technical support troubleshooting

Training and onboarding team members

Clinical Research Assistant - May, 2025 to Present Salelytics - San Antonio, TX

Job is closing

Conducted data audits.

Provided logistical support for clinical product shipments. CSR - March, 2020 to February, 2025

Alorica - San Antonio, TX

Provided training to junior CSRs.

Addressed high-priority customer escalations.

Consistently exceeded quality metrics.

Identified and mitigated bottlenecks.

CSR - April, 2019 to February, 2020

Bank of America call center - Harlingen, TX

High School - 2013

Harlingen High School - Harlingen, TX

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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