Customer Support Professional with 10+ Years Experience

Kyle Ginsburg

**** *. *** **. ***. **

Phoenix, AZ 85040

************@*****.*** 602-***-****

Professional Summary

Dependable and highly organized professional with over 10 years of customer-facing experience in service, management, and technical support. Skilled in handling live chat and phone inquiries, resolving issues efficiently, and maintaining a positive customer experience. Adept at using computer systems, CRM tools, and remote communication software. Seeking a remote Customer Support position where I can bring strong problem-solving skills, patience, and dedication to excellent service. Core Skills

• Customer Service & Live Chat Support

• Phone & Email Support

• Remote Communication Tools (Zoom, Slack, Teams)

• Data Entry & CRM Management

• Problem Solving & Conflict Resolution

• Technical Troubleshooting & Computer Literacy

• Time Management & Organization

• Team Collaboration & Training

• Microsoft Office & Google Workspace

Work Experience

Auto Inspector

Cox Auto Auctions / Mannheim Auto Auction – South Phoenix, AZ May 2021 – Present

- Provide professional communication with internal teams and clients regarding vehicle condition reports.

- Perform detailed inspections, oil changes, and recommend necessary repairs.

- Maintain accurate digital documentation and ensure quality control before auction. Manager

Fascinations / Maybees – Phoenix, AZ

September 2020 – September 2021

- Promoted to manager within 30 days for exceptional customer service and leadership.

- Handled customer inquiries, complaints, and product issues both in-person and by phone.

- Trained and supervised employees, managed scheduling, and processed daily sales reports. Uber Driver & Uber Eats Delivery

Uber – Phoenix, AZ

February 2018 – December 2018

- Delivered excellent customer service through clear communication and reliability.

- Maintained high service ratings by providing timely and professional deliveries. Lyft Driver

Lyft – Phoenix, AZ

January 2017 – February 2018

- Ensured passenger satisfaction through courteous and safe driving.

- Resolved customer issues calmly and efficiently. Assistant Manager / Newspaper Delivery Driver

TSMG Inc. – Palmdale, CA

June 2015 – October 2017

- Managed customer accounts and responded to complaints quickly and professionally.

- Oversaw route delivery schedules and team coordination.

- Maintained precise records and ensured high accuracy in deliveries. Education

Associate Degree in HVAC/R

Charter College – Lancaster, CA

February 2014 – October 2016

Certifications

EPA Universal Certification – Issued October 2017 (Active) Certified to work with refrigerants and HVAC units. Work Preferences

Desired Role: Remote Customer Support / Technical Support Authorized to work in the U.S. for any employer

Willing to relocate if necessary

Contact this candidate